Resetting a lost or forgotten root user password - Amazon Identity and Access Management
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Resetting a lost or forgotten root user password

When you first created your Amazon Web Services account, you provided an email address and password. These are your Amazon Web Services account root user credentials. If you forget your root user password, you can reset the password from the Amazon Web Services Management Console.

To reset your root user password:

  1. Use your Amazon Web Services account email address to begin signing in to the Amazon Web Services Management Console as the root user and then choose Next.

    Note

    If you are signed in to the Amazon Web Services Management Console with IAM user credentials, then you must sign out before you can reset the root user password. If you see the account-specific IAM user sign-in page, choose Sign-in using root account credentials near the bottom of the page. If necessary, provide your account email address and choose Next to access the Root user sign in page.

  2. Choose Forgot your password?.

    Note

    If you are an IAM user, this option is not available. The Forgot your password? option is only available for the root user account. IAM users must ask their administrator to reset a forgotten password. For more information, see I forgot my IAM user password for my Amazon account. If you sign in through the Amazon Web Services access portal, see Resetting your IAM Identity Center user password.

  3. Provide the email address that is associated with the account. Then provide the CAPTCHA text and choose Continue.

  4. Check the email that is associated with your Amazon Web Services account for a message from Amazon Web Services. The email will come from an address ending in @verify.signin.aws. Follow the directions in the email. If you don't see the email in your account, check your spam folder. If you no longer have access to the email, see I don't have access to the email for my Amazon account in the Amazon Sign-In User Guide.