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AWS::Cases::RelatedItem - Amazon CloudFormation
SyntaxPropertiesReturn values
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AWS::Cases::RelatedItem

Creates a related item (comments, tasks, and contacts) and associates it with a case.

There's a quota for the number of fields allowed in a Custom type related item. See Connect Customer Cases quotas.

Use cases

Following are examples of related items that you may want to associate with a case:

  • Related contacts, such as calls, chats, emails tasks

  • Comments, for agent notes

  • SLAs, to capture target resolution goals

  • Cases, to capture related Connect Customer Cases

  • Files, such as policy documentation or customer-provided attachments

  • Custom related items, which provide flexibility for you to define related items that such as bookings, orders, products, notices, and more

Important things to know

  • If you are associating a contact to a case by passing in Contact for a type, you must have DescribeContact permission on the ARN of the contact that you provide in content.contact.contactArn.

  • A Related Item is a resource that is associated with a case. It may or may not have an external identifier linking it to an external resource (for example, a contactArn). All Related Items have their own internal identifier, the relatedItemArn. Examples of related items include comments and contacts.

  • If you provide a value for performedBy.userArn, you must also have DescribeUser permission on the ARN of the user that you provide.

Endpoints: See Connect Customer endpoints and quotas.

Syntax

To declare this entity in your Amazon CloudFormation template, use the following syntax:

JSON

{
  "Type" : "AWS::Cases::RelatedItem",
  "Properties" : {
      "CaseId" : String,
      "Content" : RelatedItemContent,
      "DomainId" : String,
      "Tags" : [ Tag, ... ],
      "Type" : String
    }
}

YAML

Type: AWS::Cases::RelatedItem
Properties:
  CaseId: String
  Content: 
    RelatedItemContent
  DomainId: String
  Tags: 
    - Tag
  Type: String

Properties

CaseId

A unique identifier of the case.

Required: Yes

Type: String

Minimum: 1

Maximum: 500

Update requires: Replacement

Content

Represents the content of a particular type of related item.

Required: Yes

Type: RelatedItemContent

Update requires: Replacement

DomainId

Property description not available.

Required: Yes

Type: String

Minimum: 1

Maximum: 500

Update requires: Replacement

Tags

A map of key-value pairs that represent tags on a resource. Tags are used to organize, track, or control access for this resource.

Required: No

Type: Array of Tag

Maximum: 50

Update requires: No interruption

Type

Type of a related item.

Required: Yes

Type: String

Allowed values: Contact | Comment | File | Sla | ConnectCase | Custom

Update requires: Replacement

Return values

Ref

Fn::GetAtt

RelatedItemArn

Property description not available.

RelatedItemId

Unique identifier of a related item.