RatingScale
The rating scale that defines how evaluators should score agent performance, supporting both numerical and categorical scales.
Contents
Important
This data type is a UNION, so only one of the following members can be specified when used or returned.
- categorical
-
The categorical rating scale with named categories and definitions for qualitative evaluation.
Type: Array of CategoricalScaleDefinition objects
Required: No
- numerical
-
The numerical rating scale with defined score values and descriptions for quantitative evaluation.
Type: Array of NumericalScaleDefinition objects
Required: No
See Also
For more information about using this API in one of the language-specific Amazon SDKs, see the following: