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AWS::Connect::Rule CaseSlaConfiguration - Amazon CloudFormation
SyntaxProperties
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AWS::Connect::Rule CaseSlaConfiguration

The SLA configuration for Case SlaAssignmentType.

Syntax

To declare this entity in your Amazon CloudFormation template, use the following syntax:

JSON

{
  "FieldId" : String,
  "Name" : String,
  "TargetFieldValues" : [ SlaTargetFieldValue, ... ],
  "TargetSlaMinutes" : Number,
  "Type" : String
}

YAML

  FieldId: String
  Name: String
  TargetFieldValues: 
    - SlaTargetFieldValue
  TargetSlaMinutes: Number
  Type: String

Properties

FieldId

Unique identifier of a Case field.

Required: No

Type: String

Minimum: 1

Maximum: 500

Update requires: No interruption

Name

Name of an SLA.

Required: Yes

Type: String

Minimum: 1

Maximum: 500

Update requires: No interruption

TargetFieldValues

Represents a list of target field values for the fieldId specified in CaseSlaConfiguration. The SLA is considered met if any one of these target field values matches the actual field value.

Required: No

Type: Array of SlaTargetFieldValue

Maximum: 1

Update requires: No interruption

TargetSlaMinutes

Target duration in minutes within which an SLA should be completed.

Required: Yes

Type: Number

Minimum: 1

Maximum: 1051200

Update requires: No interruption

Type

Type of SLA for Case SlaAssignmentType.

Required: Yes

Type: String

Allowed values: CaseField

Update requires: No interruption