Elastic Graphics maintenance - Amazon Elastic Compute Cloud
How will I be notified?What do I need to do?What happens when an accelerator reaches its retirement date?
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Elastic Graphics maintenance

Important

Amazon Elastic Graphics will reach end of life on January 8, 2024. Starting September 5, 2023 the service is no longer accepting new customer accounts. If you are currently using Amazon Elastic Graphics, we recommend that you migrate your workloads to Amazon EC2 G4ad instances, G4dn instances, or G5 instances at your earliest convenience. If you have concerns or questions regarding end of life of the service, contact Amazon Web Services Support to assist with your transition.

Amazon might determine that an Elastic Graphics accelerator is in an unhealthy state if:

  • A security or infrastructure update is needed

  • A software update is needed

  • There is an issue with the underlying host

When Amazon determines that an Elastic Graphics accelerator is in an unhealthy state, it schedules the accelerator for retirement. Amazon notifies you of the accelerator's pending retirement, and provides you with the remedial steps that you need to take.

How will I be notified?

When Amazon schedules an Elastic Graphics accelerator for retirement, it sends an accelerator retirement notice to your Amazon Health Dashboard. Amazon also sends an email to the email address that is associated with your Amazon account. This is the same email address that you use to log in to the Amazon Web Services Management Console.

Note

If you use an email account that you don't check regularly, use the Amazon Health Dashboard to determine if any of your Elastic Graphics accelerators are scheduled for retirement. You can also change the contact information for your Amazon account on the Account Settings page.

The retirement notice provides the following:

  • The ID of instance to which the accelerator is attached

  • Information about the issue impacting the accelerator

  • The retirement date for the accelerator

  • The remedial steps that you should take

What do I need to do?

When you are notified that your Elastic Graphics accelerator is scheduled for retirement, you must stop and start the instance to which the accelerator is attached for the old, unhealthy accelerator to be replaced with a new, healthy accelerator.

We recommend that you close graphic applications running on the instance before you stop and restart the instance.

Important

If you do not stop and start your instance before the scheduled retirement date, the accelerator associated with your instance is automatically stopped, which might cause your applications to stop working.

You must stop and start the instance. Rebooting the instance will not replace the unhealthy accelerator with a healthy one.

What happens when an accelerator reaches its retirement date?

When an unhealthy Elastic Graphics accelerator reaches its scheduled retirement date, Amazon permanently terminates it. To receive a replacement for your unhealthy accelerator, either before or after the retirement date, you must stop and start the instance to which the accelerator is attached.

If you do not stop and start your instance before the scheduled retirement date, the accelerator associated with your instance is automatically stopped, which might cause your applications to stop working.