Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Receive notifications for detected problems

You can use Amazon SNS notifications, Systems Manager OpsCenter, or CloudWatch Events to receive notifications about problems that are detected in your applications.

CloudWatch Application Insights Amazon SNS notifications for detected problems

You can configure Amazon SNS notifications using the Amazon Web Services Management Console or the Amazon CLI. To set up notifications using the Amazon Web Services Management Console, you must have the necessary Amazon SNS permissions as shown in the following example.

{
    "Version": "2012-10-17",
    "Statement": [
      {
        "Effect": "Allow",
        "Action": [
          "sns:ListTopics",
          "sns:Subscribe",
          "sns:CreateTopic"
        ],    
        "Resource": [
          "*" 
        ]
      }
    ]    
}

After you set up Amazon SNS notifications, you receive email notifications when a problem is created or resolved. You also receive notifications when a new observation is added to an existing problem.

The following example shows the content of an email notification.

    You are receiving this email because Problem "p-1234567" has been CREATED by Amazon CloudWatch Application Insights
    
    Problem Details: 
    Problem URL: https:////console.aws.amazon.com/cloudwatch/home?region=us-east-1#settings:AppInsightsSettings/problemDetails?problemId=p-1234567
    Problem Summary: Title of the problem
    Severity: HIGH
    Insights: Something specific is broken
    Status : RESOLVED
    AffectedResource: arn:aws:ec2:us-east-1:555555555555:host/testResource
    Region: us-east-1
    RecurringCount: 0
    StartTime: 2019-03-23T10:42:57.777Z
    LastUpdatedTime: 2019-03-23T21:49:37.777Z
    LastRecurrenceTime: 
    StopTime: 2019-03-23T21:49:37.777Z
    
    Recent Issues
    - TelemetryArn:alarm1
      StartTime: 2024-08-15T22:12:46.007Z
      StopTime:
    - TelemetryArn:log-group1
      StartTime: 2024-08-15T22:12:46.007Z
      StopTime: 2024-08-15T22:12:46.007Z

How to receive problem notifications using Systems Manager

Actions through Amazon Systems Manager. CloudWatch Application Insights provides built-in integration with Systems Manager OpsCenter. If you choose to use this integration for your application, an OpsItem is created on the OpsCenter console for every problem detected with the application. From the OpsCenter console, you can view summarized information about the problem detected by CloudWatch Application Insights and pick a Systems Manager Automation runbook to take remedial actions or further identify Windows processes that are causing resource issues in your application.

How to receive problem notifications using CloudWatch Events

From the CloudWatch console, select Rules under Events in the left navigation pane. From the Rules page, select Create rule. Choose Amazon CloudWatch Application Insights from the Service Name dropdown list and choose the Event Type. Then, choose Add target and select the target and parameters, for example, an SNS topic or Lambda function.