Reset a lost or forgotten root user password - Amazon Identity and Access Management
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Reset a lost or forgotten root user password

When you first created your Amazon Web Services account, you provided an email address and password. These are your Amazon Web Services account root user credentials. If you forget your root user password, you can reset the password from the Amazon Web Services Management Console.

Amazon Web Services accounts managed using Amazon Organizations may have centralized root access enabled for member accounts. These member accounts do not have root user credentials, can't sign in as a root user, and are prevented from recovering the root user password. Contact your administrator if you need to perform a task that requires root user credentials.

Important

Having trouble signing in to Amazon? Make sure that you're on the correct Amazon sign-in page for your type of user. If you are the Amazon Web Services account root user (account owner), you can sign in to Amazon using the credentials that you set up when you created the Amazon Web Services account. If you are an IAM user, your account administrator can give you the credentials that you can use to sign in to Amazon. If you need to request support, do not use the feedback link on this page, as the form is received by the Amazon Documentation team, not Amazon Web Services Support. Instead, on the Contact Us page choose Still unable to log into your Amazon account and then choose one of the available support options.

To reset your root user password

  1. Open the Amazon Management Console and sign in using your root user credentials.

    For instructions, see Sign in to the Amazon Web Services Management Console as the root user in the Amazon Sign-In User Guide.

    Note

    If you are signed in to the Amazon Web Services Management Console with IAM user credentials, then you must sign out before you can reset the root user password. If you see the account-specific IAM user sign-in page, choose Sign-in using root account credentials near the bottom of the page. If necessary, provide your account email address and choose Next to access the Root user sign in page.

  2. Choose Forgot your password?.

    Note

    If you are an IAM user, this option is not available. The Forgot your password? option is only available for the root user account. IAM users must ask their administrator to reset a forgotten password. For more information, see I forgot my IAM user password for my Amazon account. If you sign in through the Amazon Web Services access portal, see Resetting your IAM Identity Center user password.

  3. Provide the email address that is associated with the account. Then provide the CAPTCHA text and choose Continue.

  4. Check the email that is associated with your Amazon Web Services account for a message from Amazon Web Services. The email will come from an address ending in @verify.signin.aws. Follow the directions in the email. If you don't see the email in your account, check your spam folder. If you no longer have access to the email, see I don't have access to the email for my Amazon account in the Amazon Sign-In User Guide.