Contacting Amazon Support about domain registration issues
Amazon provides a Basic support plan, free of charge, for all Amazon customers. The plan includes assistance for the following issues related to domain registration:
Important
Be aware that you can't use Amazon Route 53 to register or transfer domains in the China Regions. However, you can create a hosted zone in one of the China Regions, and associate the name servers for that hosted zone with a domain that you registered using a global account or that you registered with another domain registrar.
Transferring domains to or from Amazon Route 53
Transferring domains between Amazon accounts
Increasing quotas on Route 53 entities, such as the number of domains that you can register (See Quotas.)
Changing the owner of a domain
Changing contact information for the owner of a domain
Resending confirmation and authorization emails
Renewing domains
Restoring expired domains
Getting information about Route 53 billing
Providing proof of identity for .uk domains
Deleting domains or disabling automatic renewal after you close your Amazon account
To contact Amazon Support about these and other issues related to domain registration, perform the applicable procedure.
Topics
Contacting Amazon Support when you can sign in to your Amazon account
To contact Amazon Support when you're able to sign in to your Amazon account, perform the following procedure:
Using the Amazon account that the domain is currently registered to, sign in to the Amazon Support Center
. Important
You must sign in by using the root account that the domain is currently registered to. This requirement prevents unauthorized users from hijacking your account.
Specify the following values:
- Regarding
Accept the default value of Account and Billing Support.
- Service
Accept the default value of Domains.
- Category
Accept the default value of Registration Issue.
- Severity
Choose the applicable severity.
- Subject
Enter a brief summary of the issue.
- Description
Describe the issue that you're having in more detail, and attach any relevant documents or screenshots.
- Contact method
Choose the contact method, Web. We'll contact you using the email address that's associated with your Amazon account.
Choose Submit.
Contacting Amazon Support when you can't sign in to your Amazon account
To contact Amazon Support when you can't sign in to your Amazon account, perform the following procedure:
Go to the I'm an Amazon customer and I'm looking for billing or account support
page. Fill out the form.
Choose Submit.