# Contacting Amazon Support about domain registration issues
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Amazon provides a Basic support plan, free of charge, for all Amazon customers. The plan includes assistance for the following issues related to domain registration:

**Important**  
Be aware that you can't use Amazon Route 53 to register or transfer domains in the China Regions. However, you can create a hosted zone in one of the China Regions, and associate the name servers for that hosted zone with a domain that you registered using a global account or that you registered with another domain registrar.
+ Transferring domains to or from Amazon Route 53
+ Transferring domains between Amazon accounts
+ Increasing quotas on Route 53 entities, such as the number of domains that you can register (See [Quotas](DNSLimitations.md).)
+ Changing the owner of a domain
+ Changing contact information for the owner of a domain
+ Resending confirmation and authorization emails
+ Renewing domains
+ Restoring expired domains
+ Getting information about Route 53 billing
+ Providing proof of identity for .uk domains
+ Deleting domains or disabling automatic renewal after you close your Amazon account

To contact Amazon Support about these and other issues related to domain registration, perform the applicable procedure.

**Topics**
+ [Contacting Amazon Support when you can sign in to your Amazon account](#domain-contact-support-can-sign-in)
+ [Contacting Amazon Support when you can't sign in to your Amazon account](#domain-contact-support-cannot-sign-in)

## Contacting Amazon Support when you can sign in to your Amazon account
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To contact Amazon Support when you're able to sign in to your Amazon account, perform the following procedure:<a name="domain-contact-support-can-sign-in-procedure"></a>

1. Using the Amazon account that the domain is currently registered to, sign in to the [Amazon Support](https://console.aws.amazon.com/route53/home). 
**Important**  
You must sign in by using the root account that the domain is currently registered to. This requirement prevents unauthorized users from hijacking your account.

1. Choose **Account and Billing**

1. Specify the following values:  
**Regarding**  
Accept the default value of **Account and Billing Support**.  
**Service**  
Accept the default value of **Domains**.  
**Category**  
Accept the default value of **Registration Issue**.  
**Severity**  
Choose the applicable severity.  
**Subject**  
Enter a brief summary of the issue.  
**Description**  
Describe the issue that you're having in more detail, and attach any relevant documents or screenshots.  
**Contact method**  
Choose the contact method, **Web**. We'll contact you using the email address that's associated with your Amazon account. 

1. Choose **Submit**.

## Contacting Amazon Support when you can't sign in to your Amazon account
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To contact Amazon Support when you can't sign in to your Amazon account, perform the following procedure:<a name="domain-contact-support-can-sign-in-procedure"></a>

1. Go to the [I'm an Amazon customer and I'm looking for billing or account support](https://pages.awscloud.com/contact-us-account-support.html) page.

1. Fill out the form.

1. Choose **Submit**.