Update the primary contact for your Amazon Web Services account
You can update the primary contact information associated with your account, including your contact's full name, company name, mailing address, telephone number, and website address.
You edit the primary account contact differently, depending on whether or not the accounts are standalone, or part of an organization:
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Standalone Amazon Web Services accounts – For Amazon Web Services accounts not associated with an organization, you can update your own primary account contact using the Amazon Management Console, or via Amazon CLI & SDKs. To learn how to do this, see Update standalone Amazon Web Services account primary contact.
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Amazon Web Services accounts within an organization – For member accounts that are part of an Amazon organization, a user in the management account or delegated admin account can centrally update any member account in the organization from the Amazon Organizations console, or programmatically via the Amazon CLI & SDKs. To learn how to do this, see Update Amazon Web Services account primary contact in your organization.
Topics
Phone number and email address requirements
Before you proceed with updating your account's primary contact information, we recommend that you first review the following requirements when entering phone numbers and email addresses.
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Phone numbers can only contain numbers, whitespaces and the following characters:"
+-()
". -
Phone numbers must start with a
+
and country code and must not have any leading zeros or additional spaces after the country code. For example,+1
(US/Canada) or+44
(UK). -
Phone numbers should include hyphens "
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" between the area code, exchange code, and local code. For example, +1 202-555-0179.Note
Phone numbers entered without hyphens may result in not being able to receive calls during the phone number verification process when resetting an MFA device for the root user. For more information, see How do I reset my Amazon root user account MFA device?
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For security purposes, phone numbers must be capable of receiving SMS from Amazon. Toll free numbers will not be accepted since most don't support SMS.
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For business Amazon Web Services accounts, it's a best practice to enter a company phone number and email address rather than one belonging to an individual. Configuring the accounts root user with an individual's email address or phone number can make your account difficult to recover if that individual leaves the company.
Update the primary contact for a standalone Amazon Web Services account
To edit your primary contact details for a standalone Amazon Web Services account, perform the steps in the following procedure. The Amazon Web Services Management Console procedure below always works only in the standalone context. You can use the Amazon Web Services Management Console to access or change only the primary contact information of the account you used to call the operation.
Update the primary contact for any Amazon Web Services account in your organization
To edit your primary contact details in any Amazon Web Services account in your organization, perform the steps in the following procedure.
Additional requirements
To update primary contact with the Amazon Organizations console, you need to do some preliminary settings:
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Your organization must enable all features to manage settings on your member accounts. This allows admin control over the member accounts. This is set by default when you create your organization. If your organization is set to consolidated billing only, and you want to enable all features, see Enabling all features in your organization.
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You need to enable trusted access for Amazon Account Management service. To set this up, see Enabling trusted access for Amazon Account Management.