Troubleshooting Amazon App Mesh identity and access
Important
End of support notice: On September 30, 2026, Amazon will discontinue support for Amazon App Mesh. After September 30, 2026, you will no longer be able to access the Amazon App Mesh console or Amazon App Mesh resources. For more information, visit this blog post Migrating from Amazon App Mesh to Amazon ECS Service Connect
Use the following information to help you diagnose and fix common issues that you might encounter when working with App Mesh and IAM.
Topics
I am not authorized to perform an action in App Mesh
If the Amazon Web Services Management Console tells you that you're not authorized to perform an action, then you must contact your administrator for assistance. Your administrator is the person that provided you with your sign-in credentials.
The following error occurs when the mateojackson IAM user tries to use
the console to create a virtual node named my-virtual-node in
the mesh named my-mesh but does not have the
appmesh:CreateVirtualNode permission.
User: arn:aws-cn:iam::123456789012:user/mateojackson is not authorized to perform:appmesh:CreateVirtualNodeon resource: arn:aws-cn:appmesh:us-east-1:123456789012:mesh/my-mesh/virtualNode/my-virtual-node
In this case, Mateo asks his administrator to update his policies to allow him to
create a virtual node using the appmesh:CreateVirtualNode
action.
Note
Since a virtual node is created within a mesh, Mateo's account also requires the
appmesh:DescribeMesh and
appmesh:ListMeshes actions to create the virtual node in
the console.
I want to allow people outside of my Amazon account to access my App Mesh resources
You can create a role that users in other accounts or people outside of your organization can use to access your resources. You can specify who is trusted to assume the role. For services that support resource-based policies or access control lists (ACLs), you can use those policies to grant people access to your resources.
To learn more, consult the following:
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To learn whether App Mesh supports these features, see How Amazon App Mesh works with IAM.
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To learn how to provide access to your resources across Amazon Web Services accounts that you own, see Providing access to an IAM user in another Amazon Web Services account that you own in the IAM User Guide.
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To learn how to provide access to your resources to third-party Amazon Web Services accounts, see Providing access to Amazon Web Services accounts owned by third parties in the IAM User Guide.
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To learn how to provide access through identity federation, see Providing access to externally authenticated users (identity federation) in the IAM User Guide.
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To learn the difference between using roles and resource-based policies for cross-account access, see Cross account resource access in IAM in the IAM User Guide.