Amazon Web Services Support in Amazon Web Services in China
Amazon Web Services Support is a one-on-one, fast-response support channel that is staffed (24x7x365) with experienced technical support engineers and customer service professionals. The service helps customers at any level to use Amazon Web Services products and features successfully. For more information, see Amazon Web Services Support Plans
Amazon Trusted Advisor helps you provision your resources by following best practices. Trusted Advisor inspects your Amazon environment and finds opportunities to save money, improve system performance and reliability, or help close security gaps. For more information, see Meet Amazon Trusted Advisor
The Amazon Web Services Support API (available to Business and Enterprise-level Support customers) provides automated access to the functions of the Amazon Web Services Support Center
How Amazon Web Services Support differs
The following differences apply to Amazon Web Services Support:
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API access to Amazon Trusted Advisor data via the Amazon Web Services Support API is not available.
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The Amazon Web Services Support App is not available.
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Changing the severity level of existing support cases isn’t supported.