# CreateCase
<a name="API_CreateCase"></a>

Creates a case in the Amazon Web Services Support Center. This operation is similar to how you create a case in the Amazon Web Services Support Center [Create Case](https://console.amazonaws.cn/support/home#/case/create) page.

The Amazon Web Services Support API doesn't support requesting service limit increases. You can submit a service limit increase in the following ways: 
+ Submit a request from the Amazon Web Services Support Center [Create Case](https://console.amazonaws.cn/support/home#/case/create) page.
+ Use the Service Quotas [RequestServiceQuotaIncrease](https://docs.amazonaws.cn/servicequotas/2019-06-24/apireference/API_RequestServiceQuotaIncrease.html) operation.

A successful `CreateCase` request returns an Amazon Web Services Support case number. You can use the [DescribeCases](API_DescribeCases.md) operation and specify the case number to get existing Amazon Web Services Support cases. After you create a case, use the [AddCommunicationToCase](API_AddCommunicationToCase.md) operation to add additional communication or attachments to an existing case.

The `caseId` is separate from the `displayId` that appears in the [Amazon Support Center](https://console.amazonaws.cn/support). Use the [DescribeCases](API_DescribeCases.md) operation to get the `displayId`.

**Note**  
You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API. 
If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the `SubscriptionRequiredException` error message appears. For information about changing your support plan, see [Amazon Web Services Support](http://www.amazonaws.cn/premiumsupport/).

## Request Syntax
<a name="API_CreateCase_RequestSyntax"></a>

```
{
   "attachmentSetId": "{{string}}",
   "categoryCode": "{{string}}",
   "ccEmailAddresses": [ "{{string}}" ],
   "communicationBody": "{{string}}",
   "issueType": "{{string}}",
   "language": "{{string}}",
   "serviceCode": "{{string}}",
   "severityCode": "{{string}}",
   "subject": "{{string}}"
}
```

## Request Parameters
<a name="API_CreateCase_RequestParameters"></a>

For information about the parameters that are common to all actions, see [Common Parameters](CommonParameters.md).

The request accepts the following data in JSON format.

 ** [attachmentSetId](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-attachmentSetId"></a>
The ID of a set of one or more attachments for the case. Create the set by using the [AddAttachmentsToSet](API_AddAttachmentsToSet.md) operation.  
Type: String

 ** [categoryCode](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-categoryCode"></a>
The category of problem for the support case. You also use the [DescribeServices](API_DescribeServices.md) operation to get the category code for a service. Each Amazon service defines its own set of category codes.  
Type: String

 ** [ccEmailAddresses](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-ccEmailAddresses"></a>
A list of email addresses that Amazon Web Services Support copies on case correspondence. Amazon Web Services Support identifies the account that creates the case when you specify your Amazon credentials in an HTTP POST method or use the [Amazon SDKs](http://www.amazonaws.cn/tools/).   
Type: Array of strings  
Array Members: Minimum number of 0 items. Maximum number of 10 items.

 ** [communicationBody](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-communicationBody"></a>
The communication body text that describes the issue. This text appears in the **Description** field on the Amazon Web Services Support Center [Create Case](https://console.amazonaws.cn/support/home#/case/create) page.  
Type: String  
Length Constraints: Minimum length of 1. Maximum length of 8000.

 ** [issueType](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-issueType"></a>
The type of issue for the case. You can specify `customer-service` or `technical`. If you don't specify a value, the default is `technical`.  
Type: String

 ** [language](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-language"></a>
The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") , Chinese ("zh"), Spanish ("es"), Portuguese ("pt"), French ("fr"), Korean (“ko”), and Turkish ("tr"). You must specify the ISO 639-1 code for the `language` parameter if you want support in that language.  
Type: String

 ** [serviceCode](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-serviceCode"></a>
The code for the Amazon service. You can use the [DescribeServices](API_DescribeServices.md) operation to get the possible `serviceCode` values.  
Type: String

 ** [severityCode](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-severityCode"></a>
A value that indicates the urgency of the case. This value determines the response time according to your service level agreement with Amazon Web Services Support. You can use the [DescribeSeverityLevels](API_DescribeSeverityLevels.md) operation to get the possible values for `severityCode`.   
For more information, see [SeverityLevel](API_SeverityLevel.md) and [Choosing a Severity](https://docs.amazonaws.cn/awssupport/latest/user/getting-started.html#choosing-severity) in the * Amazon Web Services Support User Guide*.  
The availability of severity levels depends on the support plan for the Amazon Web Services account.
Type: String

 ** [subject](#API_CreateCase_RequestSyntax) **   <a name="AWSSupport-CreateCase-request-subject"></a>
The title of the support case. The title appears in the **Subject** field on the Amazon Web Services Support Center [Create Case](https://console.amazonaws.cn/support/home#/case/create) page.  
Type: String

## Response Syntax
<a name="API_CreateCase_ResponseSyntax"></a>

```
{
   "caseId": "string"
}
```

## Response Elements
<a name="API_CreateCase_ResponseElements"></a>

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

 ** [caseId](#API_CreateCase_ResponseSyntax) **   <a name="AWSSupport-CreateCase-response-caseId"></a>
The support case ID requested or returned in the call. The case ID is an alphanumeric string in the following format: case-*12345678910-exen-2025-c4c1d2bf33c5cf47*   
Type: String

## Errors
<a name="API_CreateCase_Errors"></a>

For information about the errors that are common to all actions, see [Common Error Types](CommonErrors.md).

 ** AttachmentSetExpired **   
The expiration time of the attachment set has passed. The set expires 1 hour after it is created.    
 ** message **   
The expiration time of the attachment set has passed. The set expires one hour after it is created.
HTTP Status Code: 400

 ** AttachmentSetIdNotFound **   
An attachment set with the specified ID could not be found.    
 ** message **   
An attachment set with the specified ID could not be found.
HTTP Status Code: 400

 ** CaseCreationLimitExceeded **   
The case creation limit for the account has been exceeded.    
 ** message **   
An error message that indicates that you have exceeded the number of cases you can have open.
HTTP Status Code: 400

 ** InternalServerError **   
An internal server error occurred.    
 ** message **   
An internal server error occurred.
HTTP Status Code: 500

## See Also
<a name="API_CreateCase_SeeAlso"></a>

For more information about using this API in one of the language-specific Amazon SDKs, see the following:
+  [Amazon Command Line Interface V2](https://docs.amazonaws.cn/goto/cli2/support-2013-04-15/CreateCase) 
+  [Amazon SDK for .NET V4](https://docs.amazonaws.cn/goto/DotNetSDKV4/support-2013-04-15/CreateCase) 
+  [Amazon SDK for C\+\+](https://docs.amazonaws.cn/goto/SdkForCpp/support-2013-04-15/CreateCase) 
+  [Amazon SDK for Go v2](https://docs.amazonaws.cn/goto/SdkForGoV2/support-2013-04-15/CreateCase) 
+  [Amazon SDK for Java V2](https://docs.amazonaws.cn/goto/SdkForJavaV2/support-2013-04-15/CreateCase) 
+  [Amazon SDK for JavaScript V3](https://docs.amazonaws.cn/goto/SdkForJavaScriptV3/support-2013-04-15/CreateCase) 
+  [Amazon SDK for Kotlin](https://docs.amazonaws.cn/goto/SdkForKotlin/support-2013-04-15/CreateCase) 
+  [Amazon SDK for PHP V3](https://docs.amazonaws.cn/goto/SdkForPHPV3/support-2013-04-15/CreateCase) 
+  [Amazon SDK for Python](https://docs.amazonaws.cn/goto/boto3/support-2013-04-15/CreateCase) 
+  [Amazon SDK for Ruby V3](https://docs.amazonaws.cn/goto/SdkForRubyV3/support-2013-04-15/CreateCase)