# SeverityLevel
<a name="API_SeverityLevel"></a>

A code and name pair that represents the severity level of a support case. The available values depend on the support plan for the account. For more information, see [Choosing a severity](https://docs.amazonaws.cn/awssupport/latest/user/case-management.html#choosing-severity) in the * Amazon Web Services Support User Guide*.

## Contents
<a name="API_SeverityLevel_Contents"></a>

 ** code **   <a name="AWSSupport-Type-SeverityLevel-code"></a>
The code for case severity level.  
Valid values: `low` \| `normal` \| `high` \| `urgent` \| `critical`   
Type: String

 ** name **   <a name="AWSSupport-Type-SeverityLevel-name"></a>
The name of the severity level that corresponds to the severity level code.  
The values returned by the API are different from the values that appear in the Amazon Web Services Support Center. For example, the API uses the code `low`, but the name appears as General guidance in Support Center.   
The following are the API code names and how they appear in the console:  
+  `low` - General guidance
+  `normal` - System impaired
+  `high` - Production system impaired
+  `urgent` - Production system down
+  `critical` - Business-critical system down
For more information, see [Choosing a severity](https://docs.amazonaws.cn/awssupport/latest/user/case-management.html#choosing-severity) in the * Amazon Web Services Support User Guide*.  
Type: String

## See Also
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For more information about using this API in one of the language-specific Amazon SDKs, see the following:
+  [Amazon SDK for C\+\+](https://docs.amazonaws.cn/goto/SdkForCpp/support-2013-04-15/SeverityLevel) 
+  [Amazon SDK for Java V2](https://docs.amazonaws.cn/goto/SdkForJavaV2/support-2013-04-15/SeverityLevel) 
+  [Amazon SDK for Ruby V3](https://docs.amazonaws.cn/goto/SdkForRubyV3/support-2013-04-15/SeverityLevel)