# Amazon managed policies for Amazon Web Services Support Amazon Web Services Support has the following managed policies. **Contents** + [Amazon managed policy: AWSSupportAccess](#security-iam-awsmanpol-AWSSupportAccess) + [Amazon managed policy: AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) + [Amazon Web Services Support updates to Amazon managed policies](#security-iam-awsmanpol-updates) + [Permission changes for AWSSupportServiceRolePolicy](aws-support-service-link-role-updates.md) ## Amazon managed policy: AWSSupportAccess Amazon Web Services Support uses the [https://console.amazonaws.cn/iam/home#/policies/arn:aws:iam::aws:policy/aws-service-role/AWSSupportAccess$jsonEditor](https://console.amazonaws.cn/iam/home#/policies/arn:aws:iam::aws:policy/aws-service-role/AWSSupportAccess$jsonEditor) Amazon managed policy. This policy manages your support case lifecycle through the Amazon Web Services Support API. Enhanced functionality in the Amazon Support Center Console is provided through the support-console API service. You can attach this policy to your IAM entities. For more information, see [Service-linked role permissions for Amazon Web Services Support](using-service-linked-roles-sup.md#service-linked-role-permissions). To view the permissions for this policy, see [https://docs.amazonaws.cn/aws-managed-policy/latest/reference/AWSSupportAccess.html](https://docs.amazonaws.cn/aws-managed-policy/latest/reference/AWSSupportAccess.html) in the *Amazon Managed Policy Reference*. ## Amazon managed policy: AWSSupportServiceRolePolicy Amazon Web Services Support uses the [https://console.amazonaws.cn/iam/home#/policies/arn:aws:iam::aws:policy/aws-service-role/AWSSupportServiceRolePolicy$jsonEditor](https://console.amazonaws.cn/iam/home#/policies/arn:aws:iam::aws:policy/aws-service-role/AWSSupportServiceRolePolicy$jsonEditor) Amazon managed policy. This managed policy is attached to the `AWSServiceRoleForSupport` service-linked role. The policy allows the service-linked role to complete actions on your behalf. You can't attach this policy to your IAM entities. For more information, see [Service-linked role permissions for Amazon Web Services Support](using-service-linked-roles-sup.md#service-linked-role-permissions). To view the permissions for this policy, see [https://docs.amazonaws.cn/aws-managed-policy/latest/reference/AWSSupportServiceRolePolicy.html](https://docs.amazonaws.cn/aws-managed-policy/latest/reference/AWSSupportServiceRolePolicy.html) in the *Amazon Managed Policy Reference*. For a list of changes to the policy, see [Amazon Web Services Support updates to Amazon managed policies](#security-iam-awsmanpol-updates) and [Permission changes for AWSSupportServiceRolePolicy](aws-support-service-link-role-updates.md). ## Amazon Web Services Support updates to Amazon managed policies View details about updates to Amazon managed policies for Amazon Web Services Support since these services began tracking these changes. For automatic alerts about changes to this page, subscribe to the RSS feed on the [Document history](History.md) page. The following table describes important updates to the Amazon Web Services Support managed policies since February 17, 2022. **Amazon Web Services Support** | Change | Description | Date | | --- | --- | --- | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 217 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | June 22, 2026 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 146 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | April 21, 2026 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 105 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | January 29, 2026 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 145 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | December 08, 2025 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 125 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Sep 30, 2025 | | [AWSSupportAccess](#security-iam-awsmanpol-AWSSupportAccess) – Update to an existing policy | Added permissions for the support-console API to the AWSSupportAccess managed policy. | July 18, 2025 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 25 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html)
For more information, see [Permission changes for AWSSupportServiceRolePolicy](aws-support-service-link-role-updates.md). | Jul 15, 2025 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 257 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Jun 17, 2025 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 88 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Nov 25, 2024 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 79 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Oct 8, 2024 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 79 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Aug 5, 2024 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 17 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Mar 22, 2024 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 63 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Jan 17, 2024 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 126 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Dec 6, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 163 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Oct 27, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 176 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | Aug 28, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 141 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | June 26, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 53 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | May 02, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 52 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | March 16, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 220 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | January 10, 2023 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 47 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | October 4, 2022 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 46 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support:[See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | August 17, 2022 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support: [See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html)
Removed permissions for services, such as Amazon WorkLink. Amazon WorkLink was deprecated on April 19, 2022. | June 23, 2022 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 25 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support: [See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | April 27, 2022 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 54 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support: [See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html) | March 14, 2022 | | [AWSSupportServiceRolePolicy](#security-iam-awsmanpol-AWSSupportServiceRolePolicy) – Update to an existing policy | Added 74 new permissions to the following services to perform actions that help troubleshoot customer issues related to billing, administrative, and technical support: [See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/awssupport/latest/user/aws-managed-policies-aws-support.html)
For more information, see [Permission changes for AWSSupportServiceRolePolicy](aws-support-service-link-role-updates.md). | February 17, 2022 | | Change log published | Change log for the Amazon Web Services Support managed policies. | February 17, 2022 |