Prerequisites - Amazon Web Services Support
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China.

Prerequisites

You must meet the following requirements to use the Amazon Web Services Support App in Slack:

  • You have a Business, Enterprise On-Ramp, or Enterprise Support plan. You can find your support plan from the Amazon Support Center Console or from the Support plans page. For more information, see Compare Amazon Web Services Support plans.

  • You have a Slack workspace and channel for your organization. You must be a Slack workspace administrator, or have permission to add apps to that Slack workspace. For more information, see the Slack Help Center.

  • You sign in to the Amazon Web Services account as an Amazon Identity and Access Management (IAM) user or role with the required permissions. For more information, see Managing access to the Amazon Web Services Support App widget.

  • You will need to create an IAM role that has the required permissions to perform actions for you. The Amazon Web Services Support App uses this role to make API calls to different services. For more information, see Managing access to the Amazon Web Services Support App.