Searching for support cases in Slack - Amazon Web Services Support
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Searching for support cases in Slack

From your Slack channel, you can search for support cases from your Amazon Web Services account and from other accounts that configured the same channel and workspace. For example, if your account (123456789012) and your coworker's account (111122223333) have configured the same workspace and channels in the Amazon Support Center Console, you can use the Amazon Web Services Support App to search for each other's support cases.

To filter your search results, you can use the following options:

  • Account ID

  • Case ID

  • Case status

  • Contact language

  • Date range

To search for a support case in Slack
  1. In the Slack channel, enter the following command:

    /awssupport search

  2. For the I want to search for cases by: option, choose one of the following:

    1. Filter options – You can filter cases with the following options:

      • Amazon Web Services account – This list only appears if you have multiple accounts in the channel.

      • Date range – The date the case was created.

      • Case status – The current case status, such as All open cases or Resolved.

      • Case created in – The contact language for the case.

    2. Case ID – Enter the case ID. You can only enter one case ID at a time. If you have multiple accounts in the channel, choose the Amazon Web Services account to search for the case.

  3. Choose Search. Your search results appear in Slack.

Use your search results

After you receive your search results, you can do the following:

To use your search results
  1. Choose Edit Search to change your previous filter options or case ID.

  2. Choose Share to channel to share the search results with the channel.

  3. Choose See details for more information about a case. You can choose Show full message to view the rest of the latest correspondence.

  4. If you searched by Filter options, search results can return multiple cases. Choose Next 5 results or Previous 5 results to view the next or previous 5 cases.