Manage access to Amazon Web Services Support Recommendations - Amazon Web Services Support
Amazon Web Services Support Recommendations actionsExample IAM policies for Amazon Web Services Support Recommendations
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Manage access to Amazon Web Services Support Recommendations

Note

Amazon Web Services Support Recommendations is provided as a 'Preview Service' as defined by the Amazon Service Terms. The Preview service is subject to change and cancellation. Learn more.

You can use Amazon Identity and Access Management (IAM) to manage access to Amazon Web Services Support Recommendations in the Amazon Web Services Support Center console during the create case flow.

Amazon Web Services Support Recommendations actions

You can specify Amazon Web Services Support Recommendations actions in an IAM policy to provide full access, deny complete access, or provide / deny access to specific actions.

Action Description

StartSupportTroubleshooting

Initiate a guided troubleshooting session to help diagnose and resolve account or technical issues during the create case flow in the Amazon Web Services Support Center console.

GetSupportTroubleshootingResponse

Retrieve the current state and output from a troubleshooting session started with StartSupportTroubleshooting. Includes interactive requests for more information and recommendations for resolving the issue based on previous responses.

Example IAM policies for Amazon Web Services Support Recommendations

You can use the following example policies to manage access to Amazon Web Services Support Recommendations.

Full access to Amazon Web Services Support Recommendations

The following policy allows users full access to Amazon Web Services Support Recommendations.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "supportrecommendations:StartSupportTroubleshooting",
                "supportrecommendations:GetSupportTroubleshootingResponse"
            ],
            "Resource": "*"
        }
    ]
}

Deny access to Amazon Web Services Support Recommendations

The following policy doesn't allow users access to Amazon Web Services Support Recommendations.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Deny",
            "Action": "supportrecommendations:*",
            "Resource": "*"
        }
    ]
}