Amazon Web Services Support App in Slack commands
Slack channel commands
You can enter the following commands in the Slack channel where you invited the Amazon Web Services Support App. This Slack channel name also appears as a configured channel in the Amazon Support Center Console.
/awssupport createor/awssupport create-case-
Create a support case.
/awssupport searchor/awssupport search-case-
Search for cases. You can search for support cases for the Amazon Web Services accounts that configured the Amazon Web Services Support App for the same Slack channel.
/awssupport quotaor/awssupport service-quota-increase-
Request a service quota increase.
Live chat channel commands
You can enter the following commands in the live chat channel.
This is the channel that the Amazon Web Services Support App creates for you if you choose a new channel
for your chat with Amazon Web Services Support. Chat channels include your support case ID, such as
awscase-1234567890.
Note
The following commands are not available when using a thread in the current channel for a live chat. Instead, use the buttons attached to the initial thread message to end a chat, invite a new agent, or resolve the case.
/awssupport endchat-
Remove the support agent and end the live chat session.
/awssupport invite-
Invite a new support agent to this channel.
/awssupport resolve-
Resolve this support case.