# Unified Operations Getting started: What you can expect from Amazon When you onboard to Unified Operations, you can expect the following from Amazon. + Provide a team of designated Amazon experts with deep technical expertise in the your workload domain and services. + Offer proactive guidance, ongoing optimization, and continuous improvement recommendations to enhance workload performance and resiliency and accelerate path to migrations and modernization. + Help provide rapid incident response, with context-aware engineers engaged within 5 minutes after you raise a business-critical support case. **Note** Resolution effectiveness depends on available context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information. + Offer comprehensive support throughout the application lifecycle, from design and migration to production launch and long-term operations. + Proactively monitor security threats with auto-triaging, reducing false positives, and raising incidents for potential security incidents. + Assist in trouble and joint mitigation of Amazon or your identified security incident.