View Amazon Web Services Support App correspondences in the Amazon Support Center Console - Amazon Web Services Support
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View Amazon Web Services Support App correspondences in the Amazon Support Center Console

When you create, update, or resolve support cases for your account in the Slack channel, you can also sign in to the Support Center Console to view your cases. You can view the case correspondences to determine whether the case was updated in the Slack channel, view the chat history with a support agent, and find any attachments that you uploaded from Slack.

To view case correspondences from Slack
  1. Sign in to the Amazon Support Center Console for your account.

  2. Choose your support case.

  3. In the Correspondence, you can view whether the case was created and updated from the Slack channel.

Example : Support case

In the following screenshot, Jane Doe reopened a support case in Slack. This correspondence appears for the support case in the Support Center Console.