Requesting cross connects at Amazon Direct Connect locations - Amazon Direct Connect
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Requesting cross connects at Amazon Direct Connect locations

After you have downloaded your Letter of Authorization and Connecting Facility Assignment (LOA-CFA), you must complete your cross-network connection, also known as a cross connect. If you already have equipment located in an Amazon Direct Connect location, contact the appropriate provider to complete the cross connect. For specific instructions for each provider, see the tables below. Partners and contact information are organized by Region. For specific cross connect pricing you'll need to directly to the Direct Connect Partner. After the cross connect is established, you can create the virtual interfaces using the Amazon Direct Connect console.

Some locations are set up as a campus. For more information, including available speeds available at each location, see Amazon Direct Connect Locations.

If you do not already have equipment located in an Amazon Direct Connect location, you can work with one of the partners in the Amazon Partner Network (APN). They help you to connect to an Amazon Direct Connect location. For more information, see APN Partners supporting Amazon Direct Connect. You must share the LOA-CFA with your selected provider to facilitate your cross connect request.

An Amazon Direct Connect connection can provide access to resources in other Regions. For more information, see Access to remote Amazon Direct Connect Regions.

Note

If the cross connect is not completed within 90 days, the authority granted by the LOA-CFA expires. To renew a LOA-CFA that has expired, you can download it again from the Amazon Direct Connect console. For more information, see Letter of Authorization and Connecting Facility Assignment (LOA-CFA).

Connectivity options

The options available to connect to a Direct Connect location might vary by Partner and Amazon Region. You can work with one of the partners in the Amazon Partner Network (APN) who can provide one or more of the following connectivity options:

  • If you have resources deployed in the same data center/colocation facility as the Direct Connect location, the facility can provide a cross-connect between the Amazon Direct Connect equipment and your resources. You must first provide LOA-CFA to the facility for this. See Letter of Authorization and Connecting Facility Assignment (LOA-CFA) for more information. The following shows an example of this Direct Connect connectivity option:

    Image showing Direct Connect connectivity with resources deployed in the same data center as the Direct Connect location.
  • Extend the Direct Connect connection at Layer 2 (data link layer) via a "circuit" from the Direct Connect location to the customer location by working with Direct Connect Partners. The router installed at the customer location will directly form a BGP session with the Amazon equipment. For example, technologies that can be used are Metro Ethernet, Dark Fibre, or Wavelength. The following shows an example of this Direct Connect connectivity option.

    Image showing Direct Connect Layer 2 connectivity.
  • Extend the Direct Connect connection at Layer 3 (Network layer) from the Direct Connect location to your location by working with Direct Connect Partners. For this connectivity option, the Direct Connect Partner provides a router within the Direct Connect location that forms a Border Gateway Protocol (BGP) session with the Amazon equipment. The Direct Connect partner then established another BGP with you; for example, this might be over Multiprotocol Label Switching (MLPS). The following shows an example of this Direct Connect connectivity option.

    Image showing Direct Connect Layer 3 connectivity.

US East (Ohio)

Location How to request a connection
Cologix COL2, Columbus Contact Cologix at sales@cologix.com.
Cologix MIN3, Minneapolis Contact Cologix at sales@cologix.com.
CyrusOne West III, Houston Submit a request using customer portal.
Equinix CH2, Chicago Contact Equinix at awsdealreg@equinix.com.
QTS, Chicago Contact QTS at AConnect@qtsdatacenters.com.
Netrality Data Centers, 1102 Grand, Kansas City Contact Netrality Data Centers at support@netrality.com.

US East (N. Virginia)

Location How to request a connection
165 Halsey Street, Newark Contact operations@165halsey.com.
CoreSite 32k, New York Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
CoreSite VA1-VA2, Reston Place an order at the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
Digital Realty ATL1 &ATL2, Atlanta Contact Digital Realty at amazon.orders@digitalrealty.com.
Digital Realty IAD38, Ashburn Contact Digital Realty at amazon.orders@digitalrealty.com.
Equinix DC1-DC6 & DC10-D12, Ashburn Contact Equinix at awsdealreg@equinix.com.
Equinix DAA1-DC3 & DC6, Dallas Contact Equinix at awsdealreg@equinix.com.
Equinix MI1, Miami Contact Equinix at awsdealreg@equinix.com.
Equinix NY5, Seacaucus Contact Equinix at awsdealreg@equinix.com.
KIO Networks QRO1, Queretaro, MX Contact KIO Networks".
Markley, One Summer Street, Boston For current customers, create a request using the customer portal. For new queries, contact sales@markleygroup.com.
Netrality Data Centers, 2nd floor MMR, Philadelphia Contact Netrality Data Centers at support@netrality.com.
QTS ATL1, Atlanta Contact QTS at AConnect@qtsdatacenters.com.

US West (N. California)

Location How to request a connection
CoreSite, LA1, Los Angeles Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
CoreSite SV2, Milpitas Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
CoreSite SV4, Santa Clara Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the MyCoreSite website.
EdgeConneX, Phoenix Place an order using the EdgeOS Customer Portal. After you have submitted the form, EdgeConneX will provide a service order form for approval. You can send questions to cloudaccess@edgeconnex.com.
Equinix LA3, El Segundo Contact Equinix at awsdealreg@equinix.com.
Equinix SV1 & SV5, San Jose Contact Equinix at awsdealreg@equinix.com.
PhoenixNAP, Phoenix Contact phoenixNAP Provisioning at provisioning@phoenixnap.com.

US West (Oregon)

Location How to request a connection
CoreSite DE1, Denver Place an order using the CoreSite Customer Portal. After you complete the form, review the order for accuracy, and then approve it using the website.
Digital Realty SEA10, Westin Building, Seattle Contact Digital Realty at amazon.orders@digitalrealty.com.
EdgeConneX, Portland Place an order using the EdgeOS Customer Portal. After you have submitted the form, EdgeConneX will provide a service order form for approval. You can send questions to cloudaccess@edgeconnex.com.
Equinix SE2, Seattle Contact Equinix at support@equinix.com.
Pittock Block, Portland Send requests by email to crossconnect@pittock.com or by phone at +1 503 226 6777.
Switch SUPERNAP 8, Las Vegas Contact Switch SUPERNAP at orders@supernap.com.
TierPoint Seattle Contact TierPoint at sales@tierpoint.com.

Africa (Cape Town)

Location How to request a connection
Cape Town Internet Exchange/ Teraco Data Centres Contact Teraco at support@teraco.co.za for existing Teraco customers or connect@teraco.co.za for new customers.
Teraco JB1, Johannesburg, South Africa Contact Teraco at support@teraco.co.za for existing Teraco customers or connect@teraco.co.za for new customers.

Asia Pacific (Jakarta)

Location How to request a connection
DCI JK3, Jakarta Contact DCI Indonesia at jessie.w@dci-indonesia.com.com.
NTT 2 Data Center, Jakarta Contact NTT at tps.cms.presales@global.ntt.

Asia Pacific (Mumbai)

Location How to request a connection
Equinix, Mumbai Contact Equinix at awsdealreg@equinix.com.
NetMagic DC2, Bangalore Contact NetMagic Sales and Marketing toll-free at 18001033130 or at marketing@netmagicsolutions.com.
Sify Rabale, Mumbai Contact Sify at aws.directconnect@sifycorp.com.
STT Delhi DC2, Delhi Contact STT at enquiry.AWSDX@sttelemediagdc.in.
STT GDC Pvt. Ltd. VSB, Chennai Contact STT at enquiry.AWSDX@sttelemediagdc.in.
STT Hyderabad DC1, Hyderabad Contact STT at enquiry.AWSDX@sttelemediagdc.in.

Asia Pacific (Seoul)

Location How to request a connection
Digital Realty ICN1, Seoul Contact Digital Realty at amazon.orders@digitalrealty.com.
KINX Gasan Data Center, Seoul Contact KINX at sales@kinx.net.
LG U+ Pyeong-Chon Mega Center, Seoul Submit the LOA document to kidcadmin@lguplus.co.kr and center8@kidc.net.

Asia Pacific (Singapore)

Location How to request a connection
Equinix HK1, Tsuen Wan N.T., Hong Kong SAR Contact Equinix at awsdealreg@equinix.com.
Equinix SG2, Singapore Contact Equinix at awsdealreg@equinix.com.
Global Switch, Singapore Contact Global Switch at salessingapore@globalswitch.com.
GPX, Mumbai Contact GPX (Equinix) at awsdealreg@equinix.com.
iAdvantage Mega-i, Hong Kong Contact iAdvantage at cs@iadvantage.net or place an order using iAdvantage Cabling Order e-Form.
Menara AIMS, Kuala Lumpur Existing AIMS custom ers can request an X-Connect order using the Customer Service portal by filling out the Engineering Work Order Request Form. Contacting service.delivery@aims.com.my if there are any problems submitting the request.
TCC Data Center, Bangkok Contact TCC Technology Co., Ltd at gateway.ne@tcc-technology.com.

Asia Pacific (Sydney)

Location How to request a connection
CDC Hume 2, Canberra Log in to the customer portal at CDC Customer Portal.
Datacom DH6, Auckland Contact Datacom at Datacom Orbit –Auckland.
Equinix ME2, Melbourne Contact Equinix at awsdealreg@equinix.com.
Equinix SY3, Sydney Contact Equinix at awsdealreg@equinix.com.
Global Switch, Sydney Contact Global Switch at salessydney@globalswitch.com.
NEXTDC C1, Canberra Contact NEXTDC at nxtops@nextdc.com.
NEXTDC M1, Melbourne Contact NEXTDC at nxtops@nextdc.com.
NEXTDC P1, Perth Contact NEXTDC at nxtops@nextdc.com.
NEXTDC S2, Sydney Contact NEXTDC at nxtops@nextdc.com.

Asia Pacific (Tokyo)

Location How to request a connection
AT Tokyo Chuo Data Center, Tokyo Contact AT TOKYO at at-sales@attokyo.co.jp.
Chief Telecom LY, Taipei Contact Chief Telecom at vicky_chan@chief.com.tw.
Chunghwa Telecom, Taipei Contact CHT Taipei IDC NOC at taipei_idc@cht.com.tw.
Equinix OS1, Osaka Contact Equinix at awsdealreg@equinix.com.
Equinix TY2, Tokyo Contact Equinix at awsdealreg@equinix.com.
NEC Inzai, Inzai Contact NEC Inzai at connection_support@ices.jp.nec.com .

Canada (Central)

Location How to request a connection
Telehouse, 250 Front St W, Toronto Contact product@ca.telehouse.com.
Cologix MTL3, Montreal Contact Cologix at sales@cologix.com.
Cologix VAN2, Vancouver Contact Cologix at sales@cologix.com.
eStruxture, Montreal Contact eStruxture at directconnect@estruxture.com.

China (Beijing)

Location How to request a connection
CIDS Jiachuang IDC, Beijing Contact dx-order@sinnet.com.cn.
Sinnet Jiuxianqiao IDC, Beijing Contact dx-order@sinnet.com.cn.
GDS No. 3 Data Center, Shanghai Contact dx@nwcdcloud.cn.
GDS No. 3 Data Center, Shenzhen Contact dx@nwcdcloud.cn.

China (Ningxia)

Location How to request a connection
Industrial Park IDC, Ningxia Contact dx@nwcdcloud.cn.
Shapotou IDC, Ningxia Contact dx@nwcdcloud.cn.

Europe (Frankfurt)

Location How to request a connection
CE Colo, Prague, Czech Republic Contact CE Colo at info@cecolo.com.
DigiPlex Ulven, Oslo, Norway Contact DigiPlex at helpme@digiplex.com.
Equinix AM3, Amsterdam, Netherlands Contact Equinix at awsdealreg@equinix.com.
Equinix FR5, Frankfurt Contact Equinix at awsdealreg@equinix.com.
Equinix HE6, Helsinki Contact Equinix at awsdealreg@equinix.com.
Equinix MU1, Munich Contact Equinix at awsdealreg@equinix.com.
Equinix WA1, Warsaw Contact Equinix at awsdealreg@equinix.com.
Interxion AMS7, Amsterdam Contact Interxion at customer.services@interxion.com.
Interxion CPH2, Copenhagen Contact Interxion at customer.services@interxion.com.
Interxion FRA6, Frankfurt Contact Interxion at customer.services@interxion.com.
Interxion MAD2, Madrid Contact Interxion at customer.services@interxion.com.
Interxion VIE2, Vienna Contact Interxion at customer.services@interxion.com.
Interxion ZUR1, Zurich Contact Interxion at customer.services@interxion.com.
IPB, Berlin Contact IPB at kontakt@ipb.de.
Equinix ITConic MD2, Madrid Contact Equinix at awsdealreg@equinix.com.

Europe (Ireland)

Location How to request a connection
Digital Realty (UK), Docklands Contact Digital Realty (UK) at amazon.orders@digitalrealty.com.
Eircom Clonshaugh Contact Eircom at datacentre@eirevo.ie.
Equinix DX1, Dublin Contact Equinix at awsdealreg@equinix.com.
Equinix LD5, London (Slough) Contact Equinix at awsdealreg@equinix.com.
Interxion DUB2, Dublin Contact Interxion at customer.services@interxion.com.
Interxion MRS1, Marseille Contact Interxion at customer.services@interxion.com.

Europe (Milan)

Location How to request a connection
CDLAN srl Via Caldera 21, Milano Contact CDLAN at sales@cdlan.it.
Equinix, ML2, Milano, Italy Contact Equinix at awsdealreg@equinix.com.

Europe (London)

Location How to request a connection
Digital Realty (UK), Docklands Contact Digital Realty (UK) at amazon.orders@digitalrealty.com.
Equinix LD5, London (Slough) Contact Equinix at awsdealreg@equinix.com.
Equinix MA3, Manchester Contact Equinix at awsdealreg@equinix.com.
Telehouse West, London Contact Telehouse UK at sales.support@uk.telehouse.net.

Europe (Paris)

Location How to request a connection
Equinix PA3, Paris Contact Equinix at awsdealreg@equinix.com.
Interxion PAR7, Paris Contact Interxion at customer.services@interxion.com.
Telehouse Voltaire, Paris Contact Telehouse Paris Voltaire using the Contact Us page.

Europe (Stockholm)

Location How to request a connection
Interxion STO1, Stockholm Contact Interxion at customer.services@interxion.com.

Europe (Zurich)

Location How to request a connection
Equinix ZRH51, Oberengstringen, Switzerland Contact Equinix at awsdealreg@equinix.com.

Israel (Tel Aviv)

Location How to request a connection
MedOne, Haifa Contact MedOne at support@Medone.co.il
EdgeConnex, Herzliya Contact EdgeConnect at info@edgeconnecx.com

Middle East (Bahrain)

Location How to request a connection
Amazon Bahrain DC53, Manama To complete the connection, you can work with one of our network provider partners at the location to establish connectivity. You will then provide a Letter of Authorization (LOA) from the network provider to Amazon through the Amazon Support Center. Amazon completes the cross-connect at this location.
Amazon Bahrain DC52, Manama To complete the connection, you can work with one of our network provider partners at the location to establish connectivity. You will then provide a Letter of Authorization (LOA) from the network provider to Amazon through the Amazon Support Center. Amazon completes the cross-connect at this location.

Middle East (UAE)

Location How to request a connection
Equinix DX1, Dubai, UAE Contact Equinix at awsdealreg@equinix.com.
Etisalat SmartHub Data Centre, Fujairah, UAE Contact Etisalat SmartHub Data Centre at IntlSales-C&WS@etisalat.ae.

South America (São Paulo)

Location How to request a connection
Cirion BNARAGMS, Buenos Aires Contact Cirion at cloud.connect@ciriontechnologies.com.
Equinix RJ2, Rio de Janeiro Contact Equinix at awsdealreg@equinix.com.
Equinix SP4, São Paulo Contact Equinix at awsdealreg@equinix.com.
Tivit Contact Tivit at aws@tivit.com.br.

Amazon GovCloud (US-East)

You can't order connections in this Region.

Amazon GovCloud (US-West)

Location How to request a connection
Equinix SV5, San Jose Contact Equinix at awsdealreg@equinix.com.