Browser compatibility - Amazon Directory Service
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Browser compatibility

Amazon applications and services such as WorkSpaces, Amazon WorkMail, Amazon Connect, Amazon Chime, Amazon WorkDocs, and Amazon IAM Identity Center all require valid sign-in credentials from a compatible browser before you can access them. The following table describes only the browsers and browser versions that are compatible for sign-ins.

Browser Version Compatibility
Microsoft Internet Explorer Desktop IE versions 7 and below Not compatible
Desktop IE versions 8, 9, and 10 Compatible only when running Windows 7 or newer and TLS 1.1 enabled. See What is TLS? for more information.
Desktop IE versions 11 and above Compatible
Mobile IE versions 10 and below Not compatible
Mobile IE versions 11 and above Compatible
Microsoft Edge All versions Compatible
Mozilla Firefox Firefox 23 and below Not compatible
Firefox 24 to 26 Compatible, but not by default.
Firefox 27 and above Compatible
Google Chrome Google Chrome 21 and below Not compatible
Google Chrome 22 to 37 Compatible, but not by default.
Google Chrome 38 and above Compatible
Apple Safari Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible
Mobile Safari for iOS 4 and below Not compatible
Mobile Safari versions 5 and higher for iOS 5 and higher Compatible

Now that you’ve verified you are using a supported version of your browser, we recommend that you also review the section below to verify your browser has been configured to use the Transport Layer Security (TLS) setting required by Amazon.

What is TLS?

TLS is a protocol web browsers and other applications use to exchange data securely over a network. TLS ensures that a connection to a remote endpoint is the intended endpoint through encryption and endpoint identity verification. The versions of TLS, to date, are TLS 1.0, 1.1, 1.2 and 1.3.

Which TLS versions are supported by IAM Identity Center

Amazon applications and services support TLS 1.1, 1.2 and 1.3 for secure sign-ins. As of October 30th 2019, TLS 1.0 is no longer supported so it is important that all browsers are configured to support TLS 1.1 or above. This means, you will not be able to sign-in to Amazon applications and services if you access them while TLS 1.0 is enabled. For assistance making this change, contact your admin.

How do I enable supported TLS versions in my browser

It depends on your browser. Usually you can find this setting under the advanced settings area in your browser settings. For example, in Internet Explorer you’ll find various TLS options under Internet Properties, the Advanced tab, and then under the Security section. Check your browser manufacturers Help web site for specific instructions.