Service level agreement for Amazon Directory Service - Amazon Directory Service
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Service level agreement for Amazon Directory Service

Amazon Directory Service is a highly available service, and is built on Amazon-managed infrastructure. It is backed by a service level (SLA) agreement that defines our service availability policy.

  • The SLA applies to Amazon Managed Microsoft AD, AD Connector, and Simple AD.

  • The SLA discusses service credits, SLA exclusions, and defines terms like "Covered Directory", "Monthly Uptime Percentage", and "Requests".

  • For more information, see Service level agreement for Amazon Directory Service.