Service level agreement for Amazon Directory Service
Amazon Directory Service is a highly available service, and is built on Amazon-managed infrastructure. It is backed by a service level (SLA) agreement that defines our service availability policy.
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The SLA applies to Amazon Managed Microsoft AD, AD Connector, and Simple AD.
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The SLA discusses service credits, SLA exclusions, and defines terms like "Covered Directory", "Monthly Uptime Percentage", and "Requests".
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For more information, see Service level agreement for Amazon Directory Service
.