Reading from Freshdesk entities - Amazon Glue
Partitioning queries
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Reading from Freshdesk entities

Prerequisite

A Freshdesk object you would like to read from. You will need the object name.

Supported entities for Sync source:

Entity Can be filtered Supports limit Supports Order by Supports Select * Supports partitioning
Agents Yes Yes No Yes Yes
Business Hours No Yes No Yes Yes
Company Yes Yes No Yes Yes
Contacts Yes Yes No Yes Yes
Conversations No Yes No Yes No
Email Configs No Yes No Yes No
Email Inboxes Yes Yes Yes Yes No
Forum Categories No Yes No Yes No
Forums No Yes No Yes No
Groups No Yes No Yes No
Products No Yes No Yes No
Roles No Yes No Yes No
Satisfaction Ratings Yes Yes No Yes No
Skills No Yes No Yes No
Solutions Yes Yes No Yes No
Surveys No Yes No Yes No
Tickets Yes Yes Yes Yes Yes
Time Entries Yes Yes No Yes No
Topics No Yes No Yes No
Topic Comments No Yes No Yes No

Supported entities for Async source:

Entity API version Can be filtered Supports limit Supports Order by Supports Select * Supports partitioning
Companies v2 No No No No No
Contacts v2 No No No No No

Example:

freshdesk_read = glueContext.create_dynamic_frame.from_options(
    connection_type="freshdesk",
    connection_options={
        "connectionName": "connectionName",
        "ENTITY_NAME": "entityName",
        "API_VERSION": "v2"
    }

Freshdesk entity and field details:

Entity Field
Agents https://developers.freshdesk.com/api/#list_all_agents
Business-hours https://developers.freshdesk.com/api/#list_all_business_hours
Comments https://developers.freshdesk.com/api/#comment_attributess
Company https://developers.freshdesk.com/api/#companies
Contacts https://developers.freshdesk.com/api/#list_all_contacts
Conversations https://developers.freshdesk.com/api/#list_all_ticket_notes
Email-configs https://developers.freshdesk.com/api/#list_all_email_configs
Email-inboxes https://developers.freshdesk.com/api/#list_all_email_mailboxes
Forum-categories https://developers.freshdesk.com/api/#category_attributes
Forums https://developers.freshdesk.com/api/#forum_attributes
Groups https://developers.freshdesk.com/api/#list_all_groups
Products https://developers.freshdesk.com/api/#list_all_products
Roles https://developers.freshdesk.com/api/#list_all_roles
Satisfaction-rating https://developers.freshdesk.com/api/#view_all_satisfaction_ratingss
Skills https://developers.freshdesk.com/api/#list_all_skills
Solutions https://developers.freshdesk.com/api/#solution_content
Surveys https://developers.freshdesk.com/api/#list_all_survey
Tickets https://developers.freshdesk.com/api/#list_all_tickets
Time-entries https://developers.freshdesk.com/api/#list_all_time_entries
Topics https://developers.freshdesk.com/api/#topic_attributes

Partitioning queries

Filter-based partitioning:

You can provide the additional Spark options PARTITION_FIELD, LOWER_BOUND, UPPER_BOUND, and NUM_PARTITIONS if you want to utilize concurrency in Spark. With these parameters, the original query would be split into NUM_PARTITIONS number of sub-queries that can be executed by Spark tasks concurrently.

  • PARTITION_FIELD: the name of the field to be used to partition the query.

  • LOWER_BOUND: an inclusive lower bound value of the chosen partition field.

    For the Datetime field, we accept the Spark timestamp format used in Spark SQL queries.

    Examples of valid value:

    "2024-09-30T01:01:01.000Z"

  • UPPER_BOUND: an exclusive upper bound value of the chosen partition field.

  • NUM_PARTITIONS: the number of partitions.

Example:

freshDesk_read = glueContext.create_dynamic_frame.from_options(
     connection_type="freshdesk",
     connection_options={
         "connectionName": "connectionName",
         "ENTITY_NAME": "entityName",
         "API_VERSION": "v2",
         "PARTITION_FIELD": "Created_Time"
         "LOWER_BOUND": " 2024-10-27T23:16:08Z“
         "UPPER_BOUND": " 2024-10-27T23:16:08Z"
         "NUM_PARTITIONS": "10"
     }