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Integrating Amazon Health event monitoring and notifications with JIRA and ServiceNow - Amazon Health
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Integrating Amazon Health event monitoring and notifications with JIRA and ServiceNow

End of support notice

On March 31, 2027, Amazon will end support for Amazon Service Management Connector. After March 31, 2027, you will no longer be able to access the Service Management Connector console or Service Management Connector resources. For more information, see Amazon Service Management Connector end of support.

You can integrate Amazon Health events with JIRA and ServiceNow to receive operational and account information, prepare for scheduled changes, and manage Health events using the Service Management Connector (SMC). The SMC Integration with Amazon Health can use Health events sent through EventBridge to automatically create, map, and update JIRA tickets and ServiceNow incidents.

You can use organizational view and delegated administrator access to easily manage Health events across the organization within JIRA and ServiceNow, and incorporate Amazon Health information directly into your team’s workflow.

For more information on ServiceNow integration using the SMC, see Integrating Amazon Health in ServiceNow.

For more information on JIRA Management Cloud integration using the SMC, see Amazon Health in JIRA.