Troubleshooting Amazon Health identity and access
Use the following information to diagnose and fix common issues that you might encounter when working with Amazon Health and IAM.
Topics
I'm not authorized to perform an action in Amazon Health
If the Amazon Web Services Management Console tells you that you're not authorized to perform an action, then you must contact your administrator for assistance. Your administrator is the person that provided you with your user name and password.
The AccessDeniedException
error appears when a user doesn't have
permission to use Amazon Health Dashboard or the Amazon Health API operations.
In this case, the user's administrator must update the policy to allow the user access.
The Amazon Health API requires a Business, Enterprise On-Ramp, or Enterprise Support plan from Amazon Web Services SupportSubscriptionRequiredException
.
I'm not authorized to perform iam:PassRole
If you receive an error that you're not authorized to perform the iam:PassRole
action, your policies must be updated to allow you to pass a role to Amazon Health.
Some Amazon Web Services allow you to pass an existing role to that service instead of creating a new service role or service-linked role. To do this, you must have permissions to pass the role to the service.
The following example error occurs when an IAM user named marymajor
tries to use the console to perform an action in
Amazon Health. However, the action requires the service to have permissions that are granted by a service role. Mary does not have permissions to pass the
role to the service.
User: arn:aws-cn:iam::123456789012:user/
marymajor
is not authorized to perform: iam:PassRole
In this case, Mary's policies must be updated to allow her to perform the iam:PassRole
action.
If you need help, contact your Amazon administrator. Your administrator is the person who provided you with your sign-in credentials.
I want to view my access keys
After you create your IAM user access keys, you can view your access key ID at any time. However, you can't view your secret access key again. If you lose your secret key, you must create a new access key pair.
Access keys consist of two parts: an access key ID (for example, AKIAIOSFODNN7EXAMPLE
) and a secret access key (for example,
wJalrXUtnFEMI/K7MDENG/bPxRfiCYEXAMPLEKEY
). Like a user name and password, you must use both the access key ID and secret access key
together to authenticate your requests. Manage your access keys as securely as you do your user name and password.
Important
Do not provide your access keys to a third party, even to help find your canonical user ID. By doing this, you might give someone permanent access to your Amazon Web Services account.
When you create an access key pair, you are prompted to save the access key ID and secret access key in a secure location. The secret access key is available only at the time you create it. If you lose your secret access key, you must add new access keys to your IAM user. You can have a maximum of two access keys. If you already have two, you must delete one key pair before creating a new one. To view instructions, see Managing access keys in the IAM User Guide.
I'm an administrator and want to allow others to access Amazon Health
To allow others to access Amazon Health, you must create an IAM entity (user or role) for the person or application that needs access. They will use the credentials for that entity to access Amazon. You must then attach a policy to the entity that grants them the correct permissions in Amazon Health.
To get started right away, see Creating your first IAM delegated user and group in the IAM User Guide.
I want to allow people outside of my Amazon account to access my Amazon Health resources
You can create a role that users in other accounts or people outside of your organization can use to access your resources. You can specify who is trusted to assume the role. For services that support resource-based policies or access control lists (ACLs), you can use those policies to grant people access to your resources.
To learn more, consult the following:
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To learn whether Amazon Health supports these features, see How Amazon Health works with IAM.
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To learn how to provide access to your resources across Amazon Web Services accounts that you own, see Providing access to an IAM user in another Amazon Web Services account that you own in the IAM User Guide.
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To learn how to provide access to your resources to third-party Amazon Web Services accounts, see Providing access to Amazon Web Services accounts owned by third parties in the IAM User Guide.
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To learn how to provide access through identity federation, see Providing access to externally authenticated users (identity federation) in the IAM User Guide.
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To learn the difference between using roles and resource-based policies for cross-account access, see How IAM roles differ from resource-based policies in the IAM User Guide.