Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Troubleshooting Amazon Keyspaces identity and access

Use the following information to help you diagnose and fix common issues that you might encounter when working with Amazon Keyspaces and IAM.

I'm not authorized to perform an action in Amazon Keyspaces

If the Amazon Web Services Management Console tells you that you're not authorized to perform an action, then you must contact your administrator for assistance. Your administrator is the person that provided you with your user name and password.

The following example error occurs when the mateojackson IAM user tries to use the console to view details about a table but does not have cassandra:Select permissions for the table.

User: arn:aws-cn:iam::123456789012:user/mateojackson is not authorized to perform: cassandra:Select on resource: mytable

In this case, Mateo asks his administrator to update his policies to allow him to access the mytable resource using the cassandra:Select action.

I modified an IAM user or role and the changes did not take effect immediately

IAM policy changes may take up to 10 minutes to take effect for applications with existing, established connections to Amazon Keyspaces. IAM policy changes take effect immediately when applications establish a new connection. If you have made modifications to an existing IAM user or role, and it has not taken immediate effect, either wait for 10 minutes or disconnect and reconnect to Amazon Keyspaces.

I can't restore a table using Amazon Keyspaces point-in-time recovery (PITR)

If you are trying to restore an Amazon Keyspaces table with point-in-time recovery (PITR), and you see the restore process begin, but not complete successfully, you might not have configured all of the required permissions that are needed by the restore process. You must contact your administrator for assistance and ask that person to update your policies to allow you to restore a table in Amazon Keyspaces.

In addition to user permissions, Amazon Keyspaces may require permissions to perform actions during the restore process on your principal's behalf. This is the case if the table is encrypted with a customer-managed key, or if you are using IAM policies that restrict incoming traffic. For example, if you are using condition keys in your IAM policy to restrict source traffic to specific endpoints or IP ranges, the restore operation fails. To allow Amazon Keyspaces to perform the table restore operation on your principal's behalf, you must add an aws:ViaAWSService global condition key in the IAM policy.

For more information about permissions to restore tables, see Permissions required to restore a table.

I'm not authorized to perform iam:PassRole

If you receive an error that you're not authorized to perform the iam:PassRole action, your policies must be updated to allow you to pass a role to Amazon Keyspaces.

Some Amazon Web Services allow you to pass an existing role to that service instead of creating a new service role or service-linked role. To do this, you must have permissions to pass the role to the service.

The following example error occurs when an IAM user named marymajor tries to use the console to perform an action in Amazon Keyspaces. However, the action requires the service to have permissions that are granted by a service role. Mary does not have permissions to pass the role to the service.

User: arn:aws-cn:iam::123456789012:user/marymajor is not authorized to perform: iam:PassRole

In this case, Mary's policies must be updated to allow her to perform the iam:PassRole action.

If you need help, contact your Amazon administrator. Your administrator is the person who provided you with your sign-in credentials.

I'm an administrator and want to allow others to access Amazon Keyspaces

To allow others to access Amazon Keyspaces, you must create an IAM entity (user or role) for the person or application that needs access. They will use the credentials for that entity to access Amazon. You must then attach a policy to the entity that grants them the correct permissions in Amazon Keyspaces.

To get started right away, see Creating your first IAM delegated user and group in the IAM User Guide.

I want to allow people outside of my Amazon Web Services account to access my Amazon Keyspaces resources

You can create a role that users in other accounts or people outside of your organization can use to access your resources. You can specify who is trusted to assume the role. For services that support resource-based policies or access control lists (ACLs), you can use those policies to grant people access to your resources.

To learn more, consult the following: