Troubleshooting authentication and access control
Use the following information to help you diagnose and fix common issues that you might encounter when working with IAM.
Topics
I'm not authorized to perform an action in AWS Elemental MediaConvert
If you receive an error in the Amazon Web Services Management Console that tells you that you're not authorized to perform an action, then you must contact the administrator that provided you with your user name and password.
The following example error occurs when an IAM user named my-user-name
tries to use the console to perform the GetJob action, but does not have
permissions:
User: arn:aws-cn:iam::
123456789012
:user/my-user-name
is not authorized to perform:MediaConvert:GetJob
on resource:my-example-job-arn
For this error, ask your administrator to update your policies to allow you to access
the my-example-job-arn
resource using the
MediaConvert:GetJob
action.
I'm an administrator and want to allow others to access AWS Elemental MediaConvert
To allow others to access AWS Elemental MediaConvert, you must create an IAM entity (user or role) for the person or application that needs access. They will use the credentials for that entity to access Amazon. You must then attach a policy to the entity that grants them the correct permissions in MediaConvert.
I want to understand IAM without becoming an expert
To learn more about IAM terms, concepts, and procedures, see the following pages: