Warning codes

Your job couldn't hop from its original submission queue to its destination queue.

Your job waited in its original submission queue for longer than the wait time that you specified, but it couldn’t move to its new destination queue. Check whether your destination queue still exists. No action is required, but your job may take longer than you expect to complete.

You control hop behavior, including Wait minutes and the Destination queue, under the Job management Queue hopping settings.

For more information, see HopDestination in the API Reference.

Your input file is truncated.

Your input file is missing data and your output's duration may be shorter than you expect.

To troubleshoot, check your input for missing content.

Your input's color metadata is missing or incomplete.

MediaConvert could not follow your input's color space because your input has missing or incomplete color metadata. Color metadata includes color primaries, transfer function, and matrix coefficients.

Your output might have missing or inaccurate color metadata which can cause players to inaccurately display the video contents.

If you specified Color space conversion in the output Color corrector, note that MediaConvert could not convert the color space and may have written inaccurate color metadata.

To resolve, manually specify your input's Color space and set Color space usage to Force.

For more information, see ColorSpace in the API Reference.

MediaConvert can't apply audio duration correction to your input.

There is something wrong with the 'stts' time-to-sample table in your input file container's audio track, and MediaConvert can't apply audio duration correction.

For more information about audio duration correction, see the API Reference.

Check your output for any audio video synchronization issues.

Your input is missing information in its 'mdhd' media header atom.

The 'mdhd' media header atom in your input is incomplete or is missing data. MediaConvert expects the 'mdhd' atom to be 32 bytes or 20 bytes.

MediaConvert may not read your input correctly. Check the accuracy and quality of your output, including the total file duration and any language codes.

MediaConvert can't find color sample range metadata in your input.

MediaConvert could not follow your input's color sample range because your input has missing or incomplete color sample range metadata.

Your output might have missing or inaccurate color sample range metadata which can cause players to inaccurately display the video contents.

If you specified Color space conversion or Sample range conversion in the output Color corrector, note that your output's sample range may be inaccurate.

To resolve, manually specify your input's Sample range.

For more information, see SampleRange in the API Reference.

There's something wrong with your input's file structure or audio stream.

Check your input for corruption or other audio encoding issues.

Your output may be missing audio content that MediaConvert could't decode.

MediaConvert added at least 100 milliseconds of audio silence to keep audio and video in sync.

Your input audio track has missing, corrupt, or unexpected data. Check your output for any audio video synchronization issues.

MediaConvert dropped at least 100 milliseconds of audio to align audio and video.

Check your output for any audio video synchronization issues.

Your input captions have an unsupported font.

You submitted an input caption with an unsupported font. MediaConvert will use a generic font instead.

You submitted a Dolby CBI input with an unsupported bitrate. MediaConvert will increase it to a supported bitrate.

Check that the application generating your DOLBY CBI input is current and up to date.

While MediaConvert was writing your output files to your destination bucket, it was throttled by Amazon S3. Your job might stall or take longer than expected to complete.

You receive a 503 Slow Down error response when you exceed your request rate limit to Amazon S3. Check for any other applications that are making simultaneous requests and limit them.

For more information, see Troubleshooting Amazon S3.