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Upgrading your Amazon Quick plan - Amazon Quick
Accessing plan managementStep-by-step upgrade procedureHow upgrade billing worksDowngrading your plan
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Upgrading your Amazon Quick plan

You can upgrade your Amazon Quick plan to the Plus or Max plan at any time. This page walks you through the full upgrade process, including entering contact information, verifying your phone number, and adding a payment method.

Note

This page applies to Amazon Quick accounts created with email or social at aws.com/quick. For information about subscription management for Amazon Quick accessed through the Amazon Web Services Management Console, see Administering Amazon Quick.

Accessing plan management

You can access the plan management page in two ways.

Option 1: Through the profile menu

  1. In the Amazon Quick navigation bar, choose your username.

  2. Choose Upgrade plan. The plan management page opens in a new browser tab.

Option 2: Through Manage Account

  1. In the Amazon Quick navigation bar, choose your username.

  2. Choose Manage account.

  3. In the left navigation of the Manage Account page, choose Plan and billing.

  4. On the Plan & Billing page, choose Manage plan.

Step-by-step upgrade procedure

To upgrade to the Plus or Max plan

  1. Review available plans.

    On the Manage plan page, you see the available plans.

    Your current plan is indicated with a "Current plan" badge and the number of days remaining (for trial plans).

    To see a detailed feature comparison, expand the Compare plans section at the bottom of the page.

  2. Select your new plan.

    Under the plan you want to upgrade to, choose Choose plan. A Continue button appears at the bottom of the page.

    Choose Continue to proceed.

  3. Enter your contact information.

    You are redirected to a contact information form.

    Choose Continue after completing all required fields.

  4. Verify your phone number.

    Amazon Quick needs to verify your phone number for security purposes.

    Note

    If you don't receive the code, choose Resend code after the countdown timer completes. Make sure your phone can receive SMS messages from short codes.

    1. On the Verify your phone number page, confirm that the displayed phone number is correct. If not, choose Edit to change it.

    2. Choose Send text message. Amazon Quick sends a 4-digit verification code to your phone via SMS.

    3. Enter the 4-digit verification code in the Verification code field.

    4. Choose Continue.

  5. Enter payment information.

    Note

    You might be redirected to your bank's website to authorize a verification charge. This is a temporary hold and is not an actual charge.

  6. Complete the upgrade.

    After entering your payment information, choose Upgrade plan.

    Amazon Quick processes your payment method and activates your new plan. You are redirected to the Plan & Billing page.

    Your upgrade takes effect immediately. All team collaboration features are now available.

How upgrade billing works

When you upgrade your plan, the change takes effect immediately.

Note

The prices in the following examples are for illustration only. For current rates, see Amazon Quick plans and pricing.

Monthly plan upgrades

  • You receive a full credit for your current plan's monthly charge.

  • You are then billed the full rate of your new plan for the entire month.

  • You receive the full usage allocation of your new plan (agent hours and storage) right away for the entire billing cycle – not prorated for the remaining days.

Example: In this example, assume the Plus plan costs USD $25 per user per month, and you have 3 users (USD $75 per month). On August 16, you upgrade. You receive a USD $75 credit for the Plus charge, and are billed the full rate of your new plan for the entire month. Your usage allocation resets to the new plan's limits immediately.

First-month exception

If you upgrade during your first billing month, both the credit and the new charge are prorated. The proration is based on the days remaining in the month. Starting the following month, the standard full-credit/full-charge model applies.

Example: In this example, assume you subscribe to Plus on July 15, with a prorated charge of approximately USD $13.71 for 17 remaining days. On July 22, you upgrade. Your credit is USD $13.71 (the prorated Plus charge), and your new charge is prorated for the same 17-day period. Starting August 1, you are billed the full monthly rate.

Annual plan upgrades

If you are on an annual plan and upgrade mid-term:

  • You receive a credit for the unused portion of your annual subscription (the time remaining on your current plan).

  • You are charged the new plan's annual rate for the remaining term.

  • The time already used on your previous plan is not adjusted.

  • You receive the full usage allocation of your new plan immediately.

Example: In this example, assume you are on the annual Plus plan at USD $240 per year. On day 120 of your term (245 days remaining), you upgrade to a higher annual plan. You receive a credit of approximately USD $161.10 (245/365 of USD $240) for unused Plus time. You are charged the new plan's annual rate prorated for the remaining 245 days. Your usage allocation increases immediately.

Upgrading from the free trial

  • When you upgrade from the Free plan to a paid plan during your free trial, you immediately gain access to the full features and usage allocation of the paid plan.

  • Your free trial ends at the point of upgrade and cannot be resumed or restarted.

  • Your first charge is prorated for the remaining days in the month. Your next full billing cycle starts on the 1st of the following month.

Example: In this example, assume the Plus plan costs USD $25 per user per month. You start a free trial on July 1. On July 5, you upgrade to Plus. You are charged approximately USD $21.77 (USD $25 multiplied by 27 of 31 days remaining in July). You immediately receive the full Plus allocation. Your free trial cannot be reactivated. Starting August 1, you are billed the full monthly rate.

Downgrading your plan

How to downgrade

To downgrade from Plus or Max to Free:

  1. Navigate to Plan and billing → Manage plan.

  2. Under Free, choose Choose plan.

  3. Follow the confirmation prompts.

How downgrade billing works

  • Downgrades take effect at the start of your next billing cycle, not immediately.

  • You continue to have access to your current plan's features and usage allocation through the end of your current billing cycle.

  • No refund is issued for the current billing period.

  • Starting the next billing cycle, you are billed at the lower plan's rate.

Example: You are on the Plus plan with a billing cycle of August 1–31. On August 10, you request a downgrade to Free. You keep Plus-level access through August 31. Starting September 1, your account reverts to the Free plan.

Annual plan downgrades

  • If you are on an annual plan, downgrades take effect at the end of your annual term.

  • Annual subscriptions cannot be canceled mid-term. There is no refund for the remaining period.

Important

Downgrading to the Free plan reduces your account to a single user and removes access to team collaboration features. All data and configurations are preserved, but only the account owner retains access.