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Invoking flows in Custom Agents

Custom Agents are specialized conversational AI experiences designed for specific domains, roles, or organizational functions. Unlike the general-purpose My Assistant, Custom Agents are tailored to particular use cases and often have specialized knowledge, capabilities, and workflows. When flows are enabled in Custom Agents, you can access relevant automation within these focused conversational environments.

Getting started: Invoking flows in Custom Agents

What Custom Agents provide

Custom Agents are built to serve specific purposes within your organization, such as customer support, financial analysis, HR processes, or technical troubleshooting. Each Custom Agent has its own personality, knowledge base, and set of capabilities designed to excel in its particular domain.

Specialized focus: Custom Agents are optimized for specific tasks, roles, or domains, providing deep expertise and tailored workflows for their area of specialization.

Domain expertise: Each Custom Agent understands the terminology, processes, and requirements specific to its domain, making it more effective for specialized tasks than general-purpose assistants.

Curated capabilities: Custom Agents typically have access to a carefully selected set of flows that are relevant to their specific purpose, reducing complexity and improving task efficiency.

Consistent experience: The agent's personality, communication style, and approach remain consistent whether you're having general conversations or running flows within its domain.

Prerequisites for flow invocation

Before you can invoke flows in Custom Agents, several conditions must be met:

Custom Agent access: Your organization must have created Custom Agents, and you must have appropriate permissions to interact with the specific agents that have flow capabilities.

Relevant flow access: You can invoke any flow from a custom agent as long as you have access to the flow.

Understanding agent specialization

Each Custom Agent is designed with specific goals and capabilities:

Purpose-built knowledge: Custom Agents have specialized knowledge relevant to their domain, which they can leverage when helping you select and run appropriate flows.

Workflow optimization: The agent understands common workflows in its domain and can guide you toward the most effective flows and running patterns for your specific needs.

Context awareness: Custom Agents understand the typical context and requirements of their domain, allowing them to provide more targeted assistance and recommendations.

Explicit flow invocation

Explicit flow invocation in Custom Agents follows similar patterns to My Assistant but with domain-specific enhancements and curated selections.

Domain-optimized running

Flow running within Custom Agents benefits from specialized knowledge and capabilities:

Contextual guidance: Custom Agents provide domain-specific guidance during flow running, helping you understand inputs and outputs in the context of your specialized work.

Enhanced error handling: When issues occur, Custom Agents can provide domain-specific troubleshooting advice and alternative approaches based on their specialized knowledge.

Workflow continuity: Custom Agents understand how flows fit into broader domain workflows and can help you maintain continuity across complex, multi-step processes.

Results interpretation: Custom Agents can help interpret flow results in the context of domain-specific goals and requirements, providing more valuable insights than generic interpretation.

Context sharing and log history

Context sharing in Custom Agents is enhanced by domain specialization and focused conversation history.

Guardrails and tone honored

Custom Agents maintain their specialized personality and domain-specific guardrails while ensuring consistent security and compliance standards. For more information about agent guardrails, see Chat agent customization in Amazon Quick Suite.

Ending a flow in the conversation

Concluding flow running within Custom Agents leverages domain expertise to provide specialized guidance and next steps.

Domain-focused post-flow conversation

Specialized result discussion: Custom Agents can engage in discussion about flow results using domain expertise, helping you understand implications and opportunities.

Expert interpretation: Custom Agents provide expert interpretation of flow results within the context of domain knowledge and best practices.

Workflow progression: Custom Agents guide you through logical next steps in domain workflows, leveraging their understanding of how different activities connect.

Amazon Quick Suite reference