Troubleshooting - Amazon Quick Suite
Amazon Q Business not seen in Integrations pageFailed to fetch Amazon Q Business applicationsAmazon Q Business application not seen in the list of applications displayed during knowledge base creationFailed to create dataset. Chat instance is not ready. Please try again later
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Troubleshooting

Amazon Q Business not seen in Integrations page

Symptoms

  • Amazon Q Business option missing from Integrations page

  • Cannot create new Amazon Q Business integration

Resolution

  • Only Admin users have access to create a Amazon Q Business/BYOI knowledge base

  • Verify user has Admin persona permissions

Failed to fetch Amazon Q Business applications

Resolution

  • Confirm Amazon Q Business is enabled in the Admin console

  • Try logging out and back in to refresh the session, then retry the operation

Amazon Q Business application not seen in the list of applications displayed during knowledge base creation

Symptoms

  • Amazon Q Business applications list is empty on Create Knowledge Base page

  • Amazon Q Business applications list is populated but missing expected applications

Resolution

  • Check if missing Amazon Q Business applications were granted permissions in the Amazon resources page of the Admin console

Failed to create dataset. Chat instance is not ready. Please try again later

Symptoms

  • Knowledge base creation fails with error "Chat instance is not ready. Please try again later"

  • Unable to complete knowledge base creation process

Resolution

  • If this is the first time creating a knowledge base in Amazon Quick Suite, wait 5 minutes and retry the operation