Amazon Quick Suite Microsoft Teams extension - Amazon Quick Suite
Microsoft Teams prerequisitesConfigure Teams extension
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Amazon Quick Suite Microsoft Teams extension

The Quick Suite extension for Microsoft Teams integrates AI-powered assistance directly into your team communication workflows. Users can mention @Amazon Quick Suite in conversations to access company knowledge, use configured action connectors, and get contextual assistance without leaving their Teams environment.

The Teams extension enables users to:

  • Mention @Amazon Quick Suite in conversations in Teams channels to add it as a collaborator.

  • Use actions from action connectors configured in Amazon Quick Suite.

  • Access any company knowledge sources added to your Amazon Quick Suite instance from within Microsoft Teams.

Important

  • The Amazon Quick Suite customer integrating Microsoft Teams must have a paid Microsoft Teams organization with an M365 subscription for their organization.

  • Amazon Quick Suite does not use your user data for service improvement or for training its underlying large language models (LLMs).

Prerequisites for Microsoft Teams extension

Before configuring access for the Amazon Quick Suite extension to Microsoft Teams, administrators must complete the following steps:

  1. Have a Microsoft 365 Business subscription and be a Global Admin or have administrative permissions (specifically AppCatalog.ReadWrite.All).

  2. Have a Amazon Quick Suite instance.

  3. Your Microsoft 365 tenant ID. You can find this by going to the Azure portal > Azure Active Directory > Properties, or by using PowerShell. For detailed steps, see How to find your tenant ID - Microsoft Entra in the Microsoft Learn portal.

Note

The Microsoft Teams extension isn't supported if you're using IAM Identity Center for end user management in Amazon Quick Suite.

Configure Microsoft Teams extension access

As an administrator, you must allow the Amazon Quick Suite Microsoft Teams to connect to your Amazon Quick Suite application environment. You can use the Amazon Quick Suite console to manage extension access configurations.

User attribute mapping

When you configure a Microsoft Teams extension, user identity is mapped by default using the following attributes:

  • Amazon Quick Suite user attribute - Email address is used to map Amazon Quick Suite users to their corresponding Microsoft 365 accounts. The system uses the email address to establish the connection between user identities.

  • M365 Office add-in user attribute - User Principal Name (UPN) is used to match against Microsoft 365 user accounts. Users need to use the User Principal Name (UPN) to sign in to Microsoft 365. Email address that works on both cloud and on-premise systems.

These default mappings ensure secure and accurate user identification across both platforms without requiring additional configuration.

Add Microsoft Teams extension access

Follow these steps to create a new extension access configuration that will allow Amazon Quick Suite to integrate with your Microsoft Teams environment.

  1. Sign in to Amazon Quick Suite console.

  2. In the top right, select the profile picture icon.

  3. From the drop-down menu, select Manage account.

  4. Under Permissions, select Extension access.

  5. In the top right, select New extension access.

  6. Select Microsoft Teams, then, Next.

  7. Configure the following fields:

    • Name - A name for your extension is pre-filled for you. You can edit this and enter a descriptive name for the Teams extension (maximum 512 alphanumeric characters, hyphens allowed but no spaces).

    • Description (optional) - A description for your extension is pre-filled for you. You can edit this and enter a new description to provide additional context about this extension configuration (maximum 1000 characters).

    • M365 tenant ID - Enter your Microsoft 365 tenant identifier (must be 36 characters).

  8. Select Add to save the new access configuration.

    A success message will open up on the top right of your screen.

  9. From the success message, select View extensions to finish installing your extension.

    Note

    You can also navigate to the installation screen from Connections > Extensions in the Amazon Quick Suite menu.

Once created, this extension access configuration enables authors and other admins in your organization to deploy your Microsoft Teams Amazon Quick Suite extension within your Microsoft Teams environment.

Note

For your end users to begin using your Microsoft Teams extension, an admin or author must finish deploying a extension after you configure extension access. Notify your authors that they can view, edit, and complete installation of this extension under Extensions in the left navigation once it has been shared. To learn how to do this see Installing your Microsoft Teams extension in the Microsoft Teams extension author guide.

Edit Microsoft Teams extension access

Use these steps to modify the configuration settings of an existing Microsoft Teams extension access.

  1. Sign in to Amazon Quick Suite console.

  2. In the top right, select the profile picture icon.

  3. From the drop-down menu, select Manage account.

  4. Under Permissions, select Extension access.

  5. Select the three dot menu icon for the Microsoft Teams extension you need to edit.

  6. Select Edit.

  7. Edit the configuration as required and select Save to confirm the changes.

Your changes to the Microsoft Teams extension access configuration are saved and will take effect immediately.

Delete Microsoft Teams extension access

Follow these steps to permanently remove a Microsoft Teams extension access configuration. This action cannot be undone.

  1. Sign in to Amazon Quick Suite console.

  2. In the top right, select the profile picture icon.

  3. From the drop-down menu, select Manage account.

  4. Under Permissions, select Extension access.

  5. Select the three dot menu icon for the Microsoft Teams Extension you need to delete.

  6. Select Delete.

  7. Enter the word, "confirm", and select DELETE.

Note

Deleting a extension access removes access for all users in your M365 tenant and deletes all extensions created for Teams. If delete extension access fails, the admin must switch to the author view and delete the Teams extensions that are using the configured extension access before returning to delete the extension access.

With Microsoft Teams extension access configured, your team can now use @Quick Suite mentions in conversations to access AI assistance, company knowledge, and action connectors directly within their Teams environment.