Support - SAP NetWeaver on Amazon
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China.

Support

To get help from SAP, SAP requires, at the minimum, a business support agreement with Amazon. Amazon Business Support provides resources and technical support for customers running SAP workloads on Amazon. If you have any Amazon-related technical issues, you can open a case with either SAP or Amazon, and it will be routed to the appropriate teams. Amazon also offers Amazon Enterprise Support for customers running mission critical production workloads on Amazon.