# Creating a ticket for a ServiceNow ITSM integration
<a name="servicenow-create-ticket"></a>

 After you create an integration with ServiceNow ITSM, you can create a ticket for a finding. 

**Note**  
 A finding will always be associated with a single ticket through its entire lifecycle. Security Hub sends all subsequent updates to a finding to the same ticket after initial creation. If a connector associated with an automation rule is changed, the updated connector is used only for new and incoming findings that match the rule criteria. 

**To create a ticket for a finding**

1.  Sign in to your Amazon account with your credentials, and open the Security Hub console at [https://console.amazonaws.cn/securityhub/v2/home?region=us-east-1](https://console.aws.amazon.com/securityhub/v2/home?region=us-east-1). 

1.  From the navigation pane, under **Inventory**, choose **Findings**. 

1.  Choose a finding. In the finding, choose **Create ticket**. 

1.  For **Integration**, open the dropdown menu, and choose an integration. 

1.  Choose **Create**.