Shipping Carriers - Amazon Snowball Edge Developer Guide
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China.

Shipping Carriers

When you create a job, you provide the address that you want the Amazon Snowball Edge device shipped to. The carrier that supports your region handles the shipping of Amazon Snowball Edge devices from Amazon to you, and from you back to Amazon. Whenever an Amazon Snowball Edge device is shipped, you'll get a tracking number. You can find each job's tracking number and a link to the tracking website from the Amazon Snow Family Management Console's job dashboard, or by using API calls to the job management API. In China, the carrier is S.F. Express.

Amazon Snowball Edge device Pickups in China

In the China regions, keep the following information in mind for S.F. Express to pick up an Amazon Snowball Edge device:

  • You arrange for S.F. Express to pick up the Amazon Snowball Edge device by scheduling a pickup with S.F. Express directly.

  • The prepaid S.F. Express shipping label on the E Ink display contains the correct address to return the Amazon Snowball Edge device.

  • The Amazon Snowball Edge device will be delivered to an Amazon sorting facility and forwarded to the Amazon data center. S.F. Express will automatically report back a tracking number for your job.


Unless personally instructed otherwise by Amazon, never affix a separate shipping label to the Amazon Snowball Edge device. Always use the shipping label that is displayed on the Amazon Snowball Edge device's E Ink display.

Region-Based Shipping Restrictions

Before you create a job, you should sign in to the console from the Amazon Web Services Region that your Amazon S3 data is housed in. A few shipping restrictions apply, as follows:

  • We don't ship Amazon Snowball Edge devices between regions.


Amazon will not ship an Amazon Snowball Edge device to a post office box.

Shipping Speeds

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an Amazon Snowball Edge device. Shipping speeds are as follows:

  • China – When shipping within China, you have access to standard shipping speeds.