Amazon Snowball Edge is no longer available to new customers. New customers should explore [Amazon DataSync](https://aws.amazon.com/datasync/) for online transfers, [Amazon Data Transfer Terminal](https://aws.amazon.com/data-transfer-terminal/) for secure physical transfers, or Amazon Partner solutions. For edge computing, explore [Amazon Outposts](https://aws.amazon.com/outposts/). 

# Troubleshooting Amazon CLI problems with Snowball Edge
<a name="cli-troubleshooting"></a>

Use the following topics to help you resolve problems when working with an Amazon Snowball Edge device and the Amazon CLI. 

## Troubleshooting Amazon CLI error message: "Profile Cannot Be Null" with Snowball Edge
<a name="null-profile-troubleshooting"></a>

When working with the Amazon CLI, you might encounter an error message that says Profile cannot be null. You can encounter this error if the Amazon CLI hasn't been installed or an Amazon CLI profile hasn't been configured.

**Action to take**  
Ensure that you have downloaded and configured the Amazon CLI on your workstation. For more information, see [Install or update to the latest version of the Amazon CLI](https://docs.amazonaws.cn/cli/latest/userguide/getting-started-install.html) in the *Amazon Command Line Interface User Guide.*

## Troubleshooting null pointer error when transferring data with the Amazon CLI with Snowball Edge
<a name="null-pointer-troubleshooting"></a>

When using the Amazon CLI to transfer data, you might encounter a null pointer error. This error can occur in the following conditions:
+ If the specified file name is misspelled, for example `flowwer.png` or `flower.npg` instead of `flower.png`
+ If the specified path is incorrect, for example `C:\Documents\flower.png` instead of `C:\Documents\flower.png`
+ If the file is corrupted

**Action to take**  
Confirm that your file name and path are correct, and try again. If you continue to experience this issue, confirm that the file has not been corrupted, abandon the transfer, or attempt repairs to the file.