Amazon Snowball Edge is no longer available to new customers. New customers should explore [Amazon DataSync](https://aws.amazon.com/datasync/) for online transfers, [Amazon Data Transfer Terminal](https://aws.amazon.com/data-transfer-terminal/) for secure physical transfers, or Amazon Partner solutions. For edge computing, explore [Amazon Outposts](https://aws.amazon.com/outposts/).
# Troubleshooting credentials problems with Snowball Edge
Use the following topics to help you resolve credentials issues with the Snowball Edge device.
## Unable to locate Amazon CLI credentials for Snowball Edge
If you're communicating with the Amazon Snowball Edge device through the Amazon S3 interface using the Amazon CLI, you might encounter an error message that says Unable to locate credentials. You can configure credentials by running "aws configure".
**Action to take**
Configure the Amazon Web Services credentials that the Amazon CLI uses to run commands for you. For more information, see [Configuring the Amazon CLI](https://docs.amazonaws.cn/cli/latest/userguide/cli-chap-getting-started.html) in the *Amazon Command Line Interface User Guide*.
## Troubleshooting Snowball Edge error message: Check Your Secret Access Key and Signing
When using the Amazon S3 interface to transfer data to a Snowball Edge, you might encounter the following error message.
```
An error occurred (SignatureDoesNotMatch) when calling the CreateMultipartUpload operation: The request signature we calculated does not match the signature you provided.
Check your Amazon secret access key and signing method. For more details go to:
http://docs.aws.amazon.com/AmazonS3/latest/dev/RESTAuthentication.html#ConstructingTheAuthenticationHeader
```
**Action to take**
Get your credentials from the Snowball Edge client. For more information, see [Getting credentials for a Snowball Edge](using-client-commands.md#client-credentials).