Return shipping for Snowball Edge - Amazon Snowball Edge Developer Guide
Amazon Snowball Edge device Pickups in ChinaShipping speeds
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Effective November 7, 2025, Amazon Snowball Edge will only be available to existing customers. If you would like to use Amazon Snowball Edge, sign up prior to that date. New customers should explore Amazon DataSync for online transfers, Amazon Data Transfer Terminal for secure physical transfers, or Amazon Partner solutions. For edge computing, explore Amazon Outposts.

Return shipping for Snowball Edge

The Amazon Snowball Edge device is shipped from and delivered to an Amazon data center. The prepaid shipping information on the E Ink screen on the device includes the address to return the Amazon Snowball Edge device. The shipping speed for the return matches the original shipping speed when you received the device. You can track status changes using the Amazon Snow Family Management Console, and track the package's progress through your region's carrier.

Important

Unless instructed otherwise by Amazon, never affix a separate shipping label to the Amazon Snowball Edge device. Always use the shipping information that's displayed on the Amazon Snowball Edge device E Ink display.

Amazon Snowball Edge device Pickups in China

In the China regions, keep the following information in mind for S.F. Express to pick up an Amazon Snowball Edge device:

  • You arrange for S.F. Express to pick up the Amazon Snowball Edge device by scheduling a pickup with S.F. Express directly.

  • The prepaid S.F. Express shipping label on the E Ink display contains the correct address to return the Amazon Snowball Edge device.

  • The Amazon Snowball Edge device will be delivered to an Amazon sorting facility and forwarded to the Amazon data center. S.F. Express will automatically report back a tracking number for your job.

Important

Unless personally instructed otherwise by Amazon, never affix a separate shipping label to the Amazon Snowball Edge device. Always use the shipping label that is displayed on the Amazon Snowball Edge device's E Ink display.

Shipping speeds for receiving Snowball Edge

Each country has different shipping speeds available. These shipping speeds are based on the country in which you're shipping an Amazon Snowball Edge device. Shipping speeds are as follows:

  • China – When shipping within China, you have access to standard shipping speeds.