Amazon Snowball Edge is no longer available to new customers. New customers should explore [Amazon DataSync](https://aws.amazon.com/datasync/) for online transfers, [Amazon Data Transfer Terminal](https://aws.amazon.com/data-transfer-terminal/) for secure physical transfers, or Amazon Partner solutions. For edge computing, explore [Amazon Outposts](https://aws.amazon.com/outposts/). # Troubleshooting Amazon Snowball Edge Keep the following general guidelines in mind when troubleshooting. + Objects in Amazon S3 have a maximum file size of 5 TB. + Objects transferred onto an Amazon Snowball Edge device have a maximum key length of 933 bytes. Key names that include characters that take up more than 1 byte each still have a maximum key length of 933 bytes. When determining key length, you include the file or object name and also its path or prefixes. Thus, files with short file names within a heavily nested path can have keys longer than 933 bytes. The bucket name is not factored into the path when determining the key length. Some examples follow. [See the AWS documentation website for more details](http://docs.amazonaws.cn/en_us/snowball/latest/developer-guide/troubleshooting.html) + If you encounter unexpected errors using an Amazon Snowball Edge device, we want to hear about it. Copy the relevant logs and include them along with a brief description of the issues that you encountered in a message to Amazon Web Services Support. For more information about logs, see [Configuring and using the Snowball Edge Client](using-client-commands.md). **Topics** + [How to identify a Snowball Edge](identifying-device.md) + [Troubleshooting boot‐up problems with Snowball Edge](boot-troubleshoot.md) + [Troubleshooting connection problems with Snowball Edge](connection-troubleshooting.md) + [Troubleshooting `unlock-device` command problems with Snowball Edge](unlock-command-troubleshooting.md) + [Troubleshooting credentials problems with Snowball Edge](credentials-troubleshooting.md) + [Troubleshooting data transfer problems with Snowball Edge](transfer-troubleshooting.md) + [Troubleshooting Amazon CLI problems with Snowball Edge](cli-troubleshooting.md) + [Troubleshooting compute instances on Snowball Edge](troubleshooting-ec2-edge.md)