Shipping Considerations for Amazon Snowcone
When you create a job to order a Snow Family device, you specify a shipping address and shipping speed. This shipping speed doesn’t indicate how soon you can expect to receive the Amazon Snowcone device from the day you created the job. It only shows the time that the device is in transit between Amazon and your shipping address. That time doesn’t include any time for processing, which depends on factors including job type (exports take longer than imports, typically). Also, carriers generally only pick up outgoing Amazon Snowcone devices once a day. Thus, processing before shipping can take a day or more.
Preparing an Amazon Snowcone Device for Shipping
The following explains how to prepare a Snowcone and ship it back to Amazon.
To prepare an Amazon Snowcone device for shipping
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Make sure that you've finished transferring all the data for this job to or from the Amazon Snowcone device. Unlock the device.
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Press the power button on the front of the device, located near the indicator lights, opposite the network ports. It takes about 20 seconds for the device to power off.
If you've powered off and unplugged your Snowcone device and the shipping information doesn't appear on the E Ink screen after about a minute, see Troubleshooting problems returning Snow Family devices.
Shipping an Amazon Snowcone Device
If you've powered off and unplugged your Snowcone device and the shipping information doesn't appear on the E Ink screen after about a minute, see Troubleshooting problems returning Snow Family devices.