Requesting increases to your monthly Amazon SNS SMS spending quota - Amazon Simple Notification Service
Step 1: Open an SMS caseStep 2: Update your SMS settings
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Requesting increases to your monthly Amazon SNS SMS spending quota

Amazon SNS provides spending quotas to help you manage the maximum per-month cost incurred by sending SMS using your account. The spending quota limits your risk in case of malicious attack, and prevents your upstream application from sending more messages than expected. You can configure Amazon SNS to stop publishing SMS messages when it determines that sending an SMS message will incur a cost that exceeds your spending quota for the current month.

To ensure your operations are not impacted, we recommend requesting a spending quota high enough to support your production workloads. For more information, see Step 1: Open an Amazon SNS SMS case. Once you have received the quota, you can manage your risk by applying the full quota, or a smaller value, as described in Step 2: Update your SMS settings. By applying a smaller value, you can control your monthly spending with the option to scale up if necessary.

Important

Because Amazon SNS is a distributed system, it stops sending SMS messages within minutes if the spending quota is exceeded. During this period, if you continue to send SMS messages, you might incur costs that exceed your quota.

We set the spending quota for all new accounts at $1.00 (USD) per month. This quota is intended to let you test the message-sending capabilities of Amazon SNS. To request an increase to the SMS spending quota for your account, open a quota increase case in the Amazon Support Center.

Step 1: Open an Amazon SNS SMS case

You can request an increase to your monthly spending quota by opening a quota increase case in the Amazon Support Center.

Note

Some of the fields on the request form are marked as "optional." However, Amazon Web Services Support requires all of the information that's mentioned in the following steps in order to process your request. If you don't provide all of the required information, you may experience delays in processing your request.

  1. Sign in to the Amazon Web Services Management Console at https://console.amazonaws.cn/.

  2. On the Support menu, choose Support Center.

  3. On the Your support cases pane, choose Create case.

  4. Choose the Looking for service limit increases? link, then complete the following:

    • For Limit type, choose SNS Text Messaging.

    • (Optional) For Provide a link to the site or app which will be sending SMS messages, provide information about the website, application, or service that will send SMS messages.

    • (Optional) For What type of messages do you plan to send, choose the type of message that you plan to send using your long code:

      • One Time Password – Messages that provide passwords that your customers use to authenticate with your website or application.

      • Promotional – Noncritical messages that promote your business or service, such as special offers or announcements.

      • Transactional – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content.

    • (Optional) For Which Amazon Region will you be sending messages from, choose the region that you'll be sending messages from.

    • (Optional) For Which countries do you plan to send messages to, enter the country or region that you want to purchase short codes in.

    • (Optional) In the How do your customers opt to receive messages from you, provide details about your opt-in process.

    • (Optional) In the Please provide the message template that you plan to use to send messages to your customers field, include the template that you will be using.

  5. Under Requests, complete the following sections:

    • For the Region, choose the Region from which you'll be sending messages.

      Note

      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose General Limits.

    • For Limit, choose Account Spend Threshold Increase.

  6. For New limit value, enter the maximum amount (in USD) that you can spend on SMS each calendar month.

  7. Under Case description, for Use case description, provide the following details:

    • The website or app of the company or service that's sending SMS messages.

    • The service that's provided by your website or app, and how your SMS messages contribute to that service.

    • How users sign up to voluntarily receive your SMS messages on your website, app, or other location.

    If your requested spending quota (the value you specified for New quota value) exceeds $10,000 (USD), provide the following additional details for each country that you're messaging:

    • Whether you're using a sender ID or short code. If you're using a sender ID, provide:

      • The sender ID.

      • Whether the sender ID is registered with wireless carriers in the country.

    • The maximum expected transactions-per-second (TPS) for your messaging.

    • The average message size.

    • The template for the messages that you send to the country.

    • (Optional) Character encoding needs, if any.

  8. (Optional) If you want to submit any further requests, choose Add another request. If you include multiple requests, provide the required information for each. For the required information, see the other sections within Requesting support for Amazon SNS SMS messaging.

  9. Under Contact options, for Preferred contact language, choose the language in which you want to receive communications for this case.

  10. When you finish, choose Submit.

The Amazon Web Services Support team provides an initial response to your request within 24 hours.

To prevent our systems from being used to send unsolicited or malicious content, we consider each request carefully. If we can, we will grant your request within this 24-hour period. However, if we need additional information from you, it might take longer to resolve your request.

If your use case doesn't align with our policies, we might be unable to grant your request.

Step 2: Update your SMS settings on the Amazon SNS console

After we notify you that your monthly spending quota has been increased, you have to adjust the spending quota for your account on the Amazon SNS console.

Important

You must complete the following steps or your SMS spend limit will not be increased.

To adjust your spending quota on the console

  1. Sign in to the Amazon SNS console.

  2. Open the left navigation menu, expand Mobile, and then choose Text messaging (SMS).

  3. On the Mobile text messaging (SMS) page, in the Text messaging preferences section, choose Edit.

  4. On the Edit text messaging preferences page, in the Details section, enter your new SMS spend limit in the Account spend limit field.

    Note

    You might receive a warning that the entered value is larger than the default spend limit. You can ignore this.

  5. Choose Save changes.

    Note

    If you get an "Invalid Parameter" error, check the contact from Amazon Support and confirm that you entered the correct new SMS spend limit. If you still experience a problem, open a case in the Amazon Support Center.