Requesting increases to your monthly SMS spending quota for Amazon SNS - Amazon Simple Notification Service
Step 1: Open an SMS caseStep 2: Update your SMS settings
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Requesting increases to your monthly SMS spending quota for Amazon SNS

Amazon SNS provides spending quotas to help you manage the maximum per-month cost incurred by sending SMS using your account. The spending quota limits your risk in case of malicious attack, and prevents your upstream application from sending more messages than expected. You can configure Amazon SNS to stop publishing SMS messages when it determines that sending an SMS message will incur a cost that exceeds your spending quota for the current month.

To ensure your operations are not impacted, we recommend requesting a spending quota high enough to support your production workloads. For more information, see Step 1: Open an Amazon SNS SMS case. Once you have received the quota, you can manage your risk by applying the full quota, or a smaller value, as described in Step 2: Update your SMS settings. By applying a smaller value, you can control your monthly spending with the option to scale up if necessary.

Important

Because Amazon SNS is a distributed system, it stops sending SMS messages within minutes if the spending quota is exceeded. During this period, if you continue to send SMS messages, you might incur costs that exceed your quota.

We set the spending quota for all new accounts at $1.00 (USD) per month. This quota is intended to let you test the message-sending capabilities of Amazon SNS. To request an increase to the SMS spending quota for your account, open a quota increase case in the Amazon Support Center.

Step 1: Open an Amazon SNS SMS case

You can request an increase to your monthly spending quota by opening a quota increase case in the Amazon Support Center.

Note

Some of the fields on the request form are marked as "optional." However, Amazon Web Services Support requires all of the information that's mentioned in the following steps in order to process your request. If you don't provide all of the required information, you may experience delays in processing your request.

To request a spending quota increase

  1. Sign in to the Amazon Support Center.

  2. Under Create case, choose Service limit increase, and then under Case details, perform the following steps:

  3. For Limit type, choose SNS Text Messaging.

  4. For Provide a link to the site or app which will be sending SMS messages - optional, enter the URL of your website or application.

  5. For What type of messages do you plan to send? - optional, choose One Time Password, Promotional, or Transactional, depending on what you plan to send.

  6. For Targeted Countries - optional, choose General Limits.

  7. Under Requests, for Request 1, do the following:

  8. For Resource Type, choose General Limits.

  9. For New limit, enter the needed spend limit that you calculated earlier.

  10. Under Case description, for Use case description, enter the description that you wrote earlier.

  11. Expand Contact options, and then choose your preferred contact language.

  12. Choose Submit.

  13. When you finish, choose Submit.

The Amazon Web Services Support team provides an initial response to your request within 24 hours.

To prevent our systems from being used to send unsolicited or malicious content, we consider each request carefully. If we can, we will grant your request within this 24-hour period. However, if we need additional information from you, it might take longer to resolve your request.

If your use case doesn't align with our policies, we might be unable to grant your request.

Step 2: Update your SMS settings on the Amazon SNS console

After we notify you that your monthly spending quota has been increased, you have to adjust the spending quota for your account on the Amazon SNS console.

Important

Important: If you skip this step, your SMS spend limit won't increase.

To adjust your spending quota on the console

  1. Open the Amazon SNS console.

  2. Open the left navigation menu, expand Mobile, and then choose Text messaging (SMS).

  3. On the Mobile text messaging (SMS) page, next to Text messaging preferences, choose Edit.

  4. On the Edit text messaging preferences page, under Details, enter your new SMS spend limit for Account spend limit.

    Note

    You might receive a warning that the entered value is larger than the default spend limit. You can ignore this.

  5. Choose Save changes.

    Note

    If you get an "Invalid Parameter" error, check the contact from Amazon Support and confirm that you entered the correct new SMS spend limit. If you still experience a problem, open a case in the Amazon Support Center.