Customer engagement services
The following table describes how Amazon SNS enhances customer engagement services by integrating with Amazon Connect, Amazon End User Messaging SMS, and Amazon Simple Email Service (SES), enabling you to receive alerts and validations, configure two-way SMS messaging, and monitor email notifications for bounces, complaints, and deliveries.
These integrations help you manage customer communications across multiple channels.
| Amazon Web Services service | Benefit of using with Amazon SNS |
|---|---|
|
Amazon Connect – Lets you set up an omnichannel cloud contact center to engage with your customers. |
Receive alerts and validations. For more information, see The power of Amazon with Amazon Connect in the Amazon Connect Administrator Guide. |
|
Amazon End User Messaging SMS – Helps you engage your customers by sending them email, SMS and voice messages, and push notifications. |
Configure two-way SMS, which allows you to receive messages from your customers. For more information, see Two-way SMS messaging in the Amazon End User Messaging SMS User Guide. |
|
Amazon Simple Email Service (Amazon SES) – Provides cost-effective way for you to send and receive email using your own email addresses and domains. |
Receive notifications of bounces, complaints, and deliveries. For more information, see Configuring Amazon SNS notifications for Amazon SES in the Amazon Simple Email Service Developer Guide. |