Getting information about 10DLC registration issues - Amazon Simple Notification Service
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

Getting information about 10DLC registration issues

In some situations, you could receive an error message when you attempt to register your company or your 10DLC campaign.

Company registration issues

When you register your company, you see one of two registration statuses: Verified or Unverified. If the company registration status is Verified, then your company registration was successful. You can begin to create 10DLC campaigns.

If the status for your company registration is Unverified, there were issues with the information that you provided. The Amazon Pinpoint console provides information about the reasons that your company registration received this status.

To view registration issues for your 10DLC company registration
  1. Sign in to the Amazon Web Services Management Console and open the Amazon Pinpoint console at

  2. In the navigation pane, under SMS, choose Phone numbers.

  3. On the 10DLC campaigns tab, in the list of campaigns, choose the name of the company that you want to find more information about.

  4. The company detail page contains information about the issues that were identified in your registration. If a field in the Company info section contains a warning symbol, the registration issue is related to the information in that field.

    Check the information that you provided and confirm that all of the fields contain the correct information. You can edit your company registration in the Amazon Pinpoint console. For more information about modifying your company registration details, see Editing or deleting a registered company.

Campaign registration issues

When you register your 10DLC campaign, you might see an error message in certain situations.

If you're unable to identify the issue with your registration, you can create a case with the Amazon Web Services Support Center to request additional information. Use the following procedures to create an Amazon Support case. The Amazon Support team will provide information about the reasons why your 10DLC campaign registration was rejected.

To submit a request for information about a rejected 10DLC campaign
  1. Sign in to the Amazon Web Services Management Console at

  2. On the Support menu, choose Support Center.

  3. On the Your support cases pane, choose Create case.

  4. Choose the Looking for service limit increases? link, then complete the following:

    • For Limit type, choose Pinpoint SMS.

  5. Under Requests, complete the following sections:

    • For the Region, choose the Amazon Web Services Region that you attempted to register the campaign in.


      The Region is required in the Requests section. Even if you provided this information in the Case details section you must also include it here.

    • For Resource Type, choose 10DLC Registration.

    • For Limit, choose Company or 10DLC Campaign Registration Rejection.

  6. For New limit value, choose the limit increase for the limit type. Typically, this value is 1.

  7. Under Case description, enter the rejected 10DLC campaign ID.

  8. (Optional) If you want to submit any further requests, choose Add another request. If you include multiple requests, provide the required information for each. For the required information, see the other sections within Requesting support for SMS messaging with Amazon SNS.

  9. Under Contact options, for Preferred contact language, choose the language in which you want to receive communications for this case.

  10. When you finish, choose Submit.