AWS-CreateServiceNowIncident - Amazon Systems Manager Automation runbook reference
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Create an incident in the ServiceNow incident table.

Run this Automation (console)

Document type





Linux, macOS, Windows


  • AutomationAssumeRole

    Type: String

    Description: (Optional) The Amazon Resource Name (ARN) of the Amazon Identity and Access Management (IAM) role that allows Systems Manager Automation to perform the actions on your behalf. If no role is specified, Systems Manager Automation uses the permissions of the user that starts this runbook.

  • Category

    Type: String

    Description: (Optional) The category of the incident.

    Valid values: None | Inquiry/Help | Software | Hardware | Network | Database

    Default Value: None

  • Description

    Type: String

    Description: (Required) A detailed explanation on the incident.

  • Impact

    Type: String

    Description: (Optional) The effect an incident has on business.

    Valid values: High | Medium | Low

    Default Value: Low

  • ServiceNowInstanceUsername

    Type: String

    Description: (Required) The name of the user the incident will be created with.

  • ServiceNowInstancePassword

    Type: String

    Description: (Required) The name of an encrypted SSM Parameter containing the password for the ServiceNow user.

  • ServiceNowInstanceURL

    Type: String

    Description: (Required) The URL of the ServiceNow instance

  • ShortDescription

    Type: String

    Description: (Required) A brief description of the incident.

  • Subcategory

    Type: String

    Description: (Optional) The subcategory of the incident.

    Valid values: None | Antivirus | Email | Internal Application | Operating System | CPU | Disk | Keyboard | Hardware | Memory | Monitor | Mouse | DHCP | DNS | IP Address | VPN | Wireless | DB2 | MS SQL Server | Oracle

    Default Value: None

Document Steps

Push_incident – Pushes the incident information to ServiceNow.


Push_incident.incidentID – The created incident ID.