Amazon Systems Manager Change Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see Amazon Systems Manager Change Manager availability change.
Amazon Systems Manager Change Manager availability change
After careful consideration, we decided to close Amazon Systems Manager Change Manager to new customers starting November 7, 2025. If you would like to use Change Manager, sign up prior to that date. Existing customers can continue to use the service as normal.
Alternative services evaluation
For customers requiring an enterprise-grade change management solution as a replacement for Amazon Systems Manager Change Manager, we recommend transitioning to one of Amazon Partner Network solutions.
The Management and Governance Cloud Environment Guide recommends you consider the following questions when choosing an Amazon Partner solution for service management:
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Does it provide ITSM process enablement?
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Does it allow users to relate ITSM processes (that is, relating incidents to change requests)?
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Does it enable business workflows and approvals?
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Does it allow for configuration, customization, and integration to other systems and platforms?
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Does it enable the ability to create reports and dashboards?
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Does it enable self-service for business and service requests?
Carefully evaluate your specific use cases and requirements, then review the features offered by Amazon Partner Network solutions to select the most appropriate service management solution for your needs.
If you have additional questions, please contact us via Amazon Support Center