Troubleshooting Change Manager
Change Manager availability change
Amazon Systems Manager Change Manager will no longer be open to new customers starting November 7, 2025. If you would like to use Change Manager, sign up prior to that date. Existing customers can continue to use the service as normal. For more information, see Amazon Systems Manager Change Manager availability change.
Use the following information to help you troubleshoot problems with Change Manager, a tool in Amazon Systems Manager.
Topics
“Group
{GUID} not found” error during change request
approvals when using Active Directory (groups
Problem: When Amazon IAM Identity Center (IAM Identity Center) is used for user identity management, a member of an Active Directory group who is granted approval permissions in Change Manager receives a “not authorized” or “group not found” error.
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Solution: When you select Active Directory groups in IAM Identity Center for access to the Amazon Web Services Management Console, the system schedules a periodic synchronization that copies information from those Active Directory groups into IAM Identity Center. This process must complete before users authorized through Active Directory group membership can successfully approve a request. For more information, see Connect to your Microsoft AD directory in the Amazon IAM Identity Center User Guide.