Integrating with ServiceNow - Amazon Systems Manager
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

• Amazon Systems Manager Change Manager is no longer open to new customers. Existing customers can continue to use the service as normal. For more information, see Amazon Systems Manager Change Manager availability change.

 

• The Amazon Systems Manager CloudWatch Dashboard will no longer be available after April 30, 2026. Customers can continue to use Amazon CloudWatch console to view, create, and manage their Amazon CloudWatch dashboards, just as they do today. For more information, see Amazon CloudWatch Dashboard documentation.

Integrating with ServiceNow

ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as for IT services, ticketing systems, and support. The Amazon Service Management Connector integrates ServiceNow with Systems Manager to provision, manage, and operate Amazon resources from ServiceNow. You can use the Amazon Service Management Connector to integrate ServiceNow with Automation, Change Manager, Incident Manager, and OpsCenter, all tools in Amazon Systems Manager.

You can perform the following tasks using ServiceNow:

  • Run automation playbooks from Systems Manager.

  • View, update, and resolve incidents from Systems Manager OpsItems.

  • View and manage operational items, such as incidents, through Systems Manager OpsCenter.

  • View and run Systems Manager change requests from a curated list of pre-approved change templates.

  • Manage and resolve incidents involving Amazon hosted applications by integrating with Incident Manager.

Note

For information about how to integrate with ServiceNow, see Configuring Amazon service integrations in the Amazon Service Management Connector Administrator Guide.