InterruptionFilter - Amazon Transcribe
ContentsSee Also
Services or capabilities described in Amazon Web Services documentation might vary by Region. To see the differences applicable to the China Regions, see Getting Started with Amazon Web Services in China (PDF).

InterruptionFilter

Flag the presence or absence of interruptions in your Call Analytics transcription output.

Rules using InterruptionFilter are designed to match:

  • Instances where an agent interrupts a customer

  • Instances where a customer interrupts an agent

  • Either participant interrupting the other

  • A lack of interruptions

See Rule criteria for post-call categories for usage examples.

Contents

AbsoluteTimeRange

Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for an interruption. See AbsoluteTimeRange for more detail.

Type: AbsoluteTimeRange object

Required: No

Negate

Set to TRUE to flag speech that does not contain interruptions. Set to FALSE to flag speech that contains interruptions.

Type: Boolean

Required: No

ParticipantRole

Specify the interrupter that you want to flag. Omitting this parameter is equivalent to specifying both participants.

Type: String

Valid Values: AGENT | CUSTOMER

Required: No

RelativeTimeRange

Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for an interruption. See RelativeTimeRange for more detail.

Type: RelativeTimeRange object

Required: No

Threshold

Specify the duration of the interruptions in milliseconds. For example, you can flag speech that contains more than 10,000 milliseconds of interruptions.

Type: Long

Valid Range: Minimum value of 0. Maximum value of 14400000.

Required: No

See Also

For more information about using this API in one of the language-specific Amazon SDKs, see the following: